Overview
Skills
Job Details
CURRENT SERVICENOW CERTIFICATIONS ARE REQUIRED (CSA and CIS - SPM) AND WILL BE VALIDATED ON THE SERVICENOW WEBSITE. If your consultant has not taken the delta, they will be rejected if their certifications are not current.
Job Description
We are seeking a ServiceNow Technical Consultant for SPM. This is a 100% US-based remote opportunity. Candidates must be able to work in PST.
seeking a trained and certified ServiceNow Professional with experience in SPM. All work will be completed in ServiceNow and will require experience with the ServiceNow Create methodology using SDLC and PPM for all project status, requirements, story management and testing. Interacting daily within ServiceNow to manage stories, customer incidents and requests related to the build and implementation of ServiceNow Applications, Modules, etc.
The initial project will involve expanding SPM including Project and Portfolio Management and Financials. Candidates must be able to speak to what the client needs to do based on prior engagements. This project will be based in PST. Candidates based in CST and MST are desired.
What You ll Do
Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications
Implement IT Infrastructure Library (ITIL)-based workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
Implement Project Management Professional (PMP)-based system configurations in ServiceNow including program, portfolio and project tasks as well as settings and data for timecards, resource assignments and financial project reporting
Guide clients towards out-of-the-box features and best practices
When needed, apply Agile software development practices for customizations to the platform
Organize and prioritize development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
Effectively manage and execute high level tasks assigned via 'stories'
Assists junior analysts through project(s) lifecycles
Manage work against demanding timelines
Communicate professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
What You ll Need
Required:
Deep functional and technical knowledge of the ServiceNow SPM module and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
5+ years of ServiceNow Development
Hands-on experience with Strategic Portfolio Management (SPM)
Solid experience with integration.
Current ServiceNow Certified System Administrator (CSA) is required
Current ServiceNow Certified Implementation Specialist Strategic Portfolio Management (CIS-SPM) is required
Background in either software development or IT Service management
Understanding of ITIL concepts and IT Service Management (ITSM) practices and procedures
Understanding of Project Portfolio Management (PPM) practices and procedures
Understanding of Agile based approach to software development (SCRUM experience a plus)
Ability to work remotely and largely unsupervised, and to deliver to written requirements
Effective communication skills via verbal and non-verbal methods
Strong attention to detail
Problem solving ability
Flexible and the ability to manage multiple projects concurrently
Preferred:
Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
ITIL v4 certification