Overview
On Site
Contract - W2
Contract - Independent
Skills
Remote Support
Attention to detail
Help desk
Technical Support
Operating systems
System security
Microsoft Windows
Problem solving
Customer support
Online training
Collaboration
Teamwork
Communication
Finance
Accounting
Marketing
Creativity
Legal
Artificial intelligence
Insurance
.NET
Job Details
Description
We are seeking a Help Desk Analyst II based in Augusta, Maine. This role involves providing critical support for our Windows-based systems and applications, ensuring optimal performance and user satisfaction. The position requires the ability to work remotely and occasionally on-site, as well as liaise with vendors as needed.
Responsibilities:
Provide desktop computer support to ensure optimal system performance
Install application updates to keep software current and efficient
Troubleshoot and remediate Operating System update failures to minimize downtime
Remove unsupported or vulnerable software from end users' computers to maintain system security
Document all work for future reference to ensure continuity and efficiency
Follow quality standards to maintain consistency and accuracy in tasks
Understand and execute the installation of software patches and upgrades
Utilize remote technology and commands to provide support to off-site users
Communicate accurate and useful status updates to keep relevant parties informed
Attend and participate in team meetings to foster collaboration and teamwork
Work effectively in a team environment to achieve shared goals
Utilize strong communication skills for effective written and spoken interactions.
Requirements
Minimum of 3 years of experience in a Help Desk Analyst role or a similar capacity
Proficiency in Microsoft Windows and related software
Demonstrated ability to troubleshoot and resolve technical issues
Experience in providing desktop support to users in a professional environment
Proficiency in remote desktop support and related tools
Excellent communication and interpersonal skills
Ability to work in a team and collaborate effectively with colleagues
Strong problem-solving abilities and attention to detail
Proven track record of maintaining professionalism and patience in a high-stress environment
Ability to learn new technologies quickly and apply that knowledge effectively
Relevant certifications in IT and Help Desk support will be a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a Help Desk Analyst II based in Augusta, Maine. This role involves providing critical support for our Windows-based systems and applications, ensuring optimal performance and user satisfaction. The position requires the ability to work remotely and occasionally on-site, as well as liaise with vendors as needed.
Responsibilities:
Provide desktop computer support to ensure optimal system performance
Install application updates to keep software current and efficient
Troubleshoot and remediate Operating System update failures to minimize downtime
Remove unsupported or vulnerable software from end users' computers to maintain system security
Document all work for future reference to ensure continuity and efficiency
Follow quality standards to maintain consistency and accuracy in tasks
Understand and execute the installation of software patches and upgrades
Utilize remote technology and commands to provide support to off-site users
Communicate accurate and useful status updates to keep relevant parties informed
Attend and participate in team meetings to foster collaboration and teamwork
Work effectively in a team environment to achieve shared goals
Utilize strong communication skills for effective written and spoken interactions.
Requirements
Minimum of 3 years of experience in a Help Desk Analyst role or a similar capacity
Proficiency in Microsoft Windows and related software
Demonstrated ability to troubleshoot and resolve technical issues
Experience in providing desktop support to users in a professional environment
Proficiency in remote desktop support and related tools
Excellent communication and interpersonal skills
Ability to work in a team and collaborate effectively with colleagues
Strong problem-solving abilities and attention to detail
Proven track record of maintaining professionalism and patience in a high-stress environment
Ability to learn new technologies quickly and apply that knowledge effectively
Relevant certifications in IT and Help Desk support will be a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.