ServiceNow Developer Lead

Overview

Remote
Up to $120,000
Full Time

Skills

lead

Job Details

Job description

Team Management:
Guide and mentor a team of developers, fostering a culture of knowledge sharing and continuous learning.

Platform Development:
Lead the design and implementation of ServiceNow solutions, including customizing forms, workflows, and business rules.

Process Improvement:
Analyze business processes and recommend leveraging ServiceNow capabilities to improve service delivery.

Stakeholder Collaboration:
Act as a liaison between business units and IT, ensuring ServiceNow projects align with organizational goals and meet user requirements.

System Maintenance:
Oversee the configuration, administration, and maintenance of the ServiceNow platform, including upgrades and performance monitoring.

Best Practices:
Ensure that ServiceNow development and implementation adhere to industry best practices and internal standards.

Project Delivery:
Lead end-to-end implementation projects, ensuring they are completed on time and within budget.

Troubleshooting & Support:
Provide Level 3 support and troubleshoot technical issues to ensure optimal platform performance and user satisfaction.

Documentation:
Ensure proper documentation of ServiceNow solutions and maintain technical documentation according to standards.

Skills and Expertise

Technical Expertise:
Deep knowledge of ServiceNow modules (e.g., ITSM, ITOM), scripting, and integrations.

Leadership & Communication:
Strong leadership, communication, and interpersonal skills to effectively manage teams and stakeholders.

Agile Methodologies:
Experience working with Agile development processes.

Business Acumen:
Ability to understand and align technical solutions with business needs and objectives.

Problem-Solving:
Excellent troubleshooting and problem-solving skills to resolve complex technical and process-related issues.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.