ServiceNow Technical Architect

  • Bothell, WA
  • Posted 22 hours ago | Updated moments ago

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - 6+ Month(s)

Skills

Legal Processes
Legal Service
LSD
Legal Service Delivery
ITSM Process

Job Details

Role: ServiceNow LSD Architect
Location: Bothell, WA / Atlanta, GA - On Site
Exp: 12+
Duration: 6+ Months

JD:
Skillset Required:

  • Understanding of legal processes, including contract management, legal requests, and matter management

  • Understanding of integration of legal service delivery (LSD) with third party applications.

  • To have good communication and interpersonal skills for effective communication with client, technical and other project stakeholders.

  • To have good documentation skills for effective documentation of the project related documents like process document, functional requirement specification document (FRS), test cases, training decks etc.

  • To have knowledge on Microsoft visio for designing process workflows

  • Expertise in Excel reporting

  • Exceptional Customer service skills and client focus

  • Coordination, negotiation, and persuasion skills

  • Ability to work with all levels of client and internal resources

  • Strong verbal and written communication skills with the ability to communicate technical information in non-technical language

  • To have good/basic understanding on ServiceNow ITSM processes like Request Fulfilment, Incident Management, Problem Management, Change Management.

  • Good hands-on experience with ServiceNow platform administration, implementation, or development is highly desirable.

  • Certification in ServiceNow Legal Service Delivery is a plus.


Roles and Responsibilities:

  • To plan, implement and manage end to end project involving ServiceNow LSD

  • Developing solutions that meet customer's business requirements and comply with ServiceNow OOB features and functionalities in adherence to best practices

  • Possessing in-depth knowledge of ServiceNow LSD, including its configuration, customization, and accordingly tailoring the ServiceNow LSD platform to meet the specific needs of the legal team and organization.

  • Working effectively with legal teams, IT staff, and end-users to ensure successful implementation and ongoing support.

  • Designing and implementing automated workflows to streamline legal processes, such as contract management, legal requests, and matter management.

  • Providing training and support to end-users on how to use the ServiceNow LSD platform.

  • Tracking key performance indicators (KPIs) to measure the effectiveness of the legal service delivery.

  • Knowledge of Legal terminology is desired.

Prior experience of law firm or legal department of companies is preferable.

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