IT Systems Support Specialist

New York, NY, US • Posted 60+ days ago • Updated 2 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • Computer Hardware
  • VoIP
  • Knowledge Base
  • Onboarding
  • Adaptability
  • Regulatory Compliance
  • KPI
  • SLA
  • Auditing
  • Mergers and Acquisitions
  • Help Desk
  • Technical Support
  • Office Administration
  • Customer Service
  • Communication
  • Attention To Detail
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft PowerPoint
  • Web Portals
  • Microsoft SharePoint
  • Microsoft Azure
  • Documentation
  • Network
  • Fortinet
  • Microsoft Windows
  • OS X
  • Android
  • IOS Development
  • Management

Summary

IT Systems Support Specialist

Job Responsibilities:
  • Provide top-tier customer service and technical support in person and through the Help Desk by responding to, following up on, and resolving user requests promptly.
  • Maintain and manage network devices, hardware, computers, and the VOIP phone system, ensuring systems are updated and configured properly.
  • Develop and refine IT processes and procedures to enhance the company's knowledge base and improve efficiency.
  • Oversee IT aspects of employee onboarding, including system setups, access configurations, and application-based support.
  • Support Mergers & Acquisitions (M&A) IT integrations, including email setups, phone systems, and equipment configurations.
  • Remain adaptable and flexible to evolving IT projects, responsibilities, and business needs.
  • Ensure compliance with quarterly KPIs, including:
  • First response time to tickets: <90>Completion of tickets within SLA timeframe: 94%
  • Quarterly audits of logins/users in IT systems
  • On-time completion of M&A responsibilities: 90%

Qualifications:
  • Bachelor's degree in IT or a related field (relevant experience considered).
  • 3-5 years of experience in a Help Desk or technical support role.
  • Availability for in-office support 4-5 days per week.
  • Strong customer service and communication skills, with a team-oriented mindset.
  • Proficiency in technical troubleshooting and attention to detail.
  • Experience with:
  • Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint)
  • O365 Admin portal, SharePoint, Azure, and process documentation
  • Network troubleshooting (experience with Fortinet preferred)
  • Windows OS, macOS, Android OS, and iOS
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90764204
  • Position Id: 613
  • Posted 30+ days ago
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