IT Systems Support Specialist

New York, NY, US • Posted 60+ days ago • Updated 3 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Computer Hardware
VoIP
Knowledge Base
Onboarding
Adaptability
Regulatory Compliance
KPI
SLA
Auditing
Mergers and Acquisitions
Help Desk
Technical Support
Office Administration
Customer Service
Communication
Attention To Detail
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Web Portals
Microsoft SharePoint
Microsoft Azure
Documentation
Network
Fortinet
Microsoft Windows
OS X
Android
IOS Development
Management

Summary

IT Systems Support Specialist

Job Responsibilities:

Provide top-tier customer service and technical support in person and through the Help Desk by responding to, following up on, and resolving user requests promptly.
Maintain and manage network devices, hardware, computers, and the VOIP phone system, ensuring systems are updated and configured properly.
Develop and refine IT processes and procedures to enhance the company's knowledge base and improve efficiency.
Oversee IT aspects of employee onboarding, including system setups, access configurations, and application-based support.
Support Mergers & Acquisitions (M&A) IT integrations, including email setups, phone systems, and equipment configurations.
Remain adaptable and flexible to evolving IT projects, responsibilities, and business needs.
Ensure compliance with quarterly KPIs, including:
First response time to tickets: <90>Completion of tickets within SLA timeframe: 94%
Quarterly audits of logins/users in IT systems
On-time completion of M&A responsibilities: 90%

Qualifications:

Bachelor's degree in IT or a related field (relevant experience considered).
3-5 years of experience in a Help Desk or technical support role.
Availability for in-office support 4-5 days per week.
Strong customer service and communication skills, with a team-oriented mindset.
Proficiency in technical troubleshooting and attention to detail.
Experience with:
Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint)
O365 Admin portal, SharePoint, Azure, and process documentation
Network troubleshooting (experience with Fortinet preferred)
Windows OS, macOS, Android OS, and iOS
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

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Dice Id: 90764204
Position Id: 613
Posted 30+ days ago

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IT Systems Support Specialist

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Job Details

Skills

Summary

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