Senior Lab Support Engineer

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Backup
Backup Administration
Business Intelligence
Computer Hardware
Computer Networking
Ghost
Hardware Installation
IPS
Information Security
Inventory
Network
Operating Systems
Microsoft Windows
Scripting
Software Packaging
Management
System Imaging
Technical Support
Testing
VBScript
Recovery
VMware
Virtual Machines
Virtualization
Web Browsers
System Deployment
Servers
Server Administration
Automated Testing

Job Details

Role: Senior Lab Support Engineer

Location: Parsippany, NJ

NTT DATA / United Parcel Service Inc.
POSITION GENERAL DUTIES AND TASKS :
We are seeking a highly skilled and hands-on Senior Lab Support Engineer with deep expertise in Windows operating systems, hardware configuration, virtualization, and lab environment maintenance. The ideal candidate will have at least 8+ years of experience supporting test environments, managing lab inventory, and troubleshooting both hardware and software issues. This role is critical in maintaining a secure, efficient, and compliant lab setup for testing and development purposes.

Key Responsibilities:
Provide expert-level support for Windows 10 and Windows 11 operating systems.
Install, configure, and troubleshoot hardware components including hard disks, memory, and peripherals.
Install and maintain various software packages and monthly updates from MSDN.
Manage VMware environments, including creating VM images and snapshots in multiple languages.
Troubleshoot hardware and software issues on test PCs and virtual machines.
Perform lab cleanup tasks including hardware removal and disposal.
Set up and maintain network configurations, including static IPs and physical network connections.
Install and manage security certificates for web browsers and systems.
Apply monthly Windows updates to physical PCs and VM images.
Create and maintain file servers, backups, and restore files as needed.
Maintain detailed lab inventory and ensure all systems are properly documented.
Create and manage Ghost images for system deployment and recovery.
Analyze bi-weekly Information Security reports and remediate reported issues.
Perform automated test execution and basic scripting tasks (preferably using VBScript).
Apply basic programming knowledge to support automation and troubleshooting.


Required Qualifications:
Minimum 8+ years of experience in IT support, lab operations, or infrastructure engineering.
Expert-level knowledge of Windows 10/11, hardware installation, and system configuration.
Strong experience with VMware and virtualization technologies.
Solid understanding of networking fundamentals and lab network setup.
Experience with file server management, backup solutions, and system imaging.
Familiarity with security protocols, certificate installation, and compliance practices.
Basic scripting skills (VBScript preferred) and exposure to automated testing tools.

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