Overview
$$70-$75/hr on C2C
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - Contract
Skills
javascript
python
java
GENESYS
BUSINESS REQUIREMENTS
NATURAL LANGUAGE PROCESSING
problem-solving
User Experience
Job Details
Job Title: Genesys SME
Location: Boston, Massachusetts
Job Type: Contract
Job description:
- Design, develop, and deploy chatbots using the Genesys Cloudcx platform to automate customer interactions across multiple channels
- Collaborate with cross-functional teams to understand business requirements and design chatbot workflows that meet customer needs
- Implement natural language processing NLP capabilities to enable conversational interactions and enhance user experience
- Integrate chatbots with backend systems, APIs, and third-party services to provide seamless end-to-end solutions
- Continuously optimise chatbot performance and functionality based on user feedback and analytics insights
- Desired Skills and Experience
- Solid experience developing chatbots or virtual assistants using the Genesys Cloudcx platform or similar technologies
- Proficiency in programming languages such as JavaScript, Python, or Java, with experience in chatbot development frameworks
- Strong understanding of NLP techniques, including intent recognition, entity extraction, and dialogue management
- Experience integrating chatbots with backend systems, APIS and databases
- Excellent problem-solving skills and the ability to work effectively in a fast-paced collaborative environment
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