| Location | 100% Onsite In Toccoa, GA- Have to be committed to being onsite 5 days/week
- Need to be available 8 AM to 6 PM EST and able to work overtime
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Daily Responsibilities
| - Collaborate with IT teams and assigned branches via Microsoft Teams, maintaining accurate communication and tracking updates for each branch.
- Maintain reliability and punctuality, ensuring daily availability at 8:30 AM with minimal absences during the project timeline.
- Work flexible hours (45+ hours per week) to cover staggered upgrade schedules between 9 AM and 4 PM EST.
- Deliver clear, customer service oriented support to non-technical users, escalating technical issues when needed.
- Serve as the main point of contact for branch upgrades, making scheduled phone calls to kick off migrations and check progress hourly.
- Follow structured scripts and procedures to guide branch staff through upgrade steps and troubleshoot issues.
- Support the enterprise-wide migration of devices from Windows 10 to Windows 11.
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Requirements
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- Strong Communication and Customer Service Skills- confident on the phone, able to fully follow directions, and keep consistent updates with branch staff
- Basic Computer Proficiency/Knowledge- comfortable working on a computer and O365 (teams, word, outlook, etc.)
- Reliability and Availability - Candidates need to be FULLY available to work onsite, overtime hours, etc. from Beginning of Sep to November (no vacations or time off)
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| Preferred Qualifications | - Past Experience with a ticketing software
- Prior experience supporting a similar project
- Previous IT experience, basic troubleshooting skills
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