IT Support Technician

RESPONSIBILITIES:
Kforce has a client that is seeking a full-time IT Support Technician in Saint Petersburg, FL.

Summary:
We are seeking a motivated and service-oriented IT Support Technician to join our growing team. This role will provide frontline technical support to our employees, assist with onboarding and provisioning of devices, and ensure timely resolution of technical issues across the organization. This position is ideal for someone with hands-on experience in Tier 1/2 IT support who thrives in a fast-paced, people-driven environment.

Responsibilities:
* IT Support Technician will provide Tier 1/2 support for end-users via in-person, phone, and ticket-based systems
* Set up, configure, and deploy laptops, iPads, iPhones, and related accessories
* Support onboarding processes, including account setup, hardware provisioning, and orientation walkthroughs
* Troubleshoot hardware, software, connectivity, and basic network issues
* Assist with maintaining inventory of IT assets and tracking assignments
* Manage user accounts in systems such as Microsoft 365, Teams, and other SaaS platforms
* As an IT Support Technician, you will document issues and resolutions in the ticketing system to support ongoing knowledge sharing
* Escalate complex issues to higher-tier support or external vendors as needed
* Provide basic training and guidance to users on IT tools and best practices

REQUIREMENTS:
* High School diploma/GED or equivalent required; Associate or Bachelor's degree in IT or related field preferred
* Relevant certifications (CompTIA A+, ITIL, Microsoft, etc.) are a plus
* Experience with Microsoft 365 (Outlook, Teams, OneDrive, etc.)
* 1-3 years of hands-on experience in an IT support role (Tier 1/2) required
* Familiarity with Windows, macOS, iOS, and Android operating systems
* Basic understanding of networking concepts and troubleshooting (Wi-Fi, VPN, DNS, etc.)
* Strong communication and customer service skills
* Ability to prioritize tasks and manage time effectively

Nice to have:
* Experience supporting field teams or mobile workers
* Familiarity with SaaS-based environments and remote support tools
* Knowledge of MDM tools

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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