Overview
On Site
USD 19.00 - 19.00 per hour
Full Time
Skills
Help Desk
Call Center
Group Policy
Service Desk
Tier 1
SAFE
Internet
Dependability
Problem Solving
Conflict Resolution
Computer Hardware
Software Troubleshooting
Communication
Customer Service
Collaboration
Operating Systems
Microsoft Office
Microsoft Windows
Active Directory
Microsoft
Microsoft Azure
Virtual Private Network
Remote Access
Antivirus
Technical Support
T1
Taxes
Life Insurance
Business Transformation
Law
Job Details
Top Skills' Details
1. Previous experience in a fast-paced IT Support or Call-center role
2. Experience supporting M365 suite
3. Experience Troubleshooting and supporting Windows 10 OS
4. Experience utilizing Active Directory for password resets, account issues, and group policy.
Job Description
Our client is looking to add an additional team member to their multi-client desk. This service desk provides Tier 1 support for all internal users and a variety of external customer contracts.
Must have a high school diploma or equivalent.
Prefer 1-3 years of relevant experience in a high-paced customer service/ support environment.
Ability to work from home with consistent and safe work conditions (workspace, high-speed Internet, compatible Windows computer, etc.).
Ability to work independently and within a team environment.
Possess excellent communication skills, be dependable, outgoing, and positive with excellent problem-solving skills.
Proven hardware/software troubleshooting experience with ability to think and troubleshoot logically and act decisively in critical situations.
Proven experience providing effective and professional written & verbal communication, addressing moderately complex technical issues, ideas, and results via telephone, email, and chat.
Demonstrated commitment and ability to provide excellent customer service and ability to collaborate effectively and Experience with common software and operating systems.
Knowledge of IT support Best Practices, IT concepts/practices and comprehensive knowledge of personal computers.
Experience supporting Microsoft 365 Suite tools, Office (2007 and later), and Windows 10 OS in an enterprise environment.
Experience with account administration and password resets in a Microsoft Active Directory and or Microsoft Entra ID (Azure AD) environments.
Proficiency using and supporting common corporate applications, browsers, networks, VPN/remote access, and antivirus software.
Employee Value Proposition (EVP)
This is a great opportunity for an early career IT support professional to gain valuable experience with one of the top Service Integrators in the nation. The T1 team is fully remote.
Business Drivers/Customer Impact
The multi-client desk not only provides support to the thousands of internal employees but plays a crucial role in our client's ability to meet SLAs on several contracts for Federal and State clients.
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Nashville,TN.
Application Deadline
This position is anticipated to close on May 28, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
1. Previous experience in a fast-paced IT Support or Call-center role
2. Experience supporting M365 suite
3. Experience Troubleshooting and supporting Windows 10 OS
4. Experience utilizing Active Directory for password resets, account issues, and group policy.
Job Description
Our client is looking to add an additional team member to their multi-client desk. This service desk provides Tier 1 support for all internal users and a variety of external customer contracts.
Must have a high school diploma or equivalent.
Prefer 1-3 years of relevant experience in a high-paced customer service/ support environment.
Ability to work from home with consistent and safe work conditions (workspace, high-speed Internet, compatible Windows computer, etc.).
Ability to work independently and within a team environment.
Possess excellent communication skills, be dependable, outgoing, and positive with excellent problem-solving skills.
Proven hardware/software troubleshooting experience with ability to think and troubleshoot logically and act decisively in critical situations.
Proven experience providing effective and professional written & verbal communication, addressing moderately complex technical issues, ideas, and results via telephone, email, and chat.
Demonstrated commitment and ability to provide excellent customer service and ability to collaborate effectively and Experience with common software and operating systems.
Knowledge of IT support Best Practices, IT concepts/practices and comprehensive knowledge of personal computers.
Experience supporting Microsoft 365 Suite tools, Office (2007 and later), and Windows 10 OS in an enterprise environment.
Experience with account administration and password resets in a Microsoft Active Directory and or Microsoft Entra ID (Azure AD) environments.
Proficiency using and supporting common corporate applications, browsers, networks, VPN/remote access, and antivirus software.
Employee Value Proposition (EVP)
This is a great opportunity for an early career IT support professional to gain valuable experience with one of the top Service Integrators in the nation. The T1 team is fully remote.
Business Drivers/Customer Impact
The multi-client desk not only provides support to the thousands of internal employees but plays a crucial role in our client's ability to meet SLAs on several contracts for Federal and State clients.
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Nashville,TN.
Application Deadline
This position is anticipated to close on May 28, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.