Release/Delivery Manager

9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at

Application password: Niner

This position is contingent upon contract award.

Professional Level

Level 4 Manager - A Manager at 9th Way Insignia accomplishes department objectives by managing staff and processes and evaluating department activities. A Manager is responsible for planning, directing and overseeing the operations and fiscal health of a unit, division, or department. Managers require skills and qualifications such as exceptional leadership, communication and interpersonal skills.

Responsibilities

• Responsible for all aspects of project performance and provides overall direction to all project activities and personnel.

• Formulate and enforce work standards, assigns project schedules, reviews work, supervises project personnel and communicates policies and organizational goals and objectives to all project personnel.

• Provide verbal and written skills required at all management levels to maintain complete project control.

• Identify risks and implement mitigation strategies to ensure project success

• Ensure all projects adhere to federal regulations, VA policies and cybersecurity standards

• Work with stakeholders, including VA leadership, healthcare providers, and external partners, to define project requirements and objectives.

• Provide regular updates to stakeholders on project status, risks, and outcomes.

• Act as a liaison between technical teams and non-technical stakeholders, translating business needs into actionable technical solutions.

• Lead and mentor IT teams, fostering a culture of collaboration and innovation.

• Monitor and evaluate team performance, ensuring accountability and continuous improvement.

• Identify skill gaps within the team and arrange for professional development or training.

• Ensure high-quality and reliable delivery of IT services to VA facilities and users.

• Respond to and resolve IT incidents and outages efficiently.

• Implement processes for ongoing improvement of IT service delivery.

• Contribute to the design and architecture of IT systems that enhance VA services.

• Stay informed about emerging technologies to recommend innovative solutions.

• Oversee integration of new systems with existing VA infrastructure.

• Establish and monitor key performance indicators (KPIs) to measure project and service delivery success.

• Provide detailed reports on project progress, financials, and outcomes to VA leadership.

Requirements

• Bachelor's Degree in technical discipline; Associate's Degree and 4 years of experience; 8 years of experience in lieu of degree to meet education requirement

• 6 Years of experience in Delivery Management

• Proficiency in release management methodologies

• Strong leadership and project management skills (e.g., familiarity with Agile, Scrum, or PMP certification).

• Use of GitHub for release management

• Excellent leadership and interpersonal skills, with the ability to motivate and manage diverse teams.

• Strong problem-solving abilities and a proactive approach to issue resolution.

• Effective communication skills, both written and verbal, for conveying complex technical concepts to non-technical stakeholders.

• Detail-oriented mindset with a focus on delivering high-quality results.

• Preferred Government Experience

• Must be authorized to work for any employer in the U.S

• Must be able to obtain and maintain the required security clearance

Salary Range:

$85,318 - $118,952

9thWay Insignia's range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Clearance/Background Investigation
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Benefits
Eligible employees will have access to our comprehensive benefits package which includes Medical, Dental, Vision, Voluntary Life Insurance, 401(k), Basic Life A&D, STD, LTD, PTO, Telehealth, paid holidays, FSA, HSA. Additional resources include our Employee Assistance Program (EAP) and Traveling Assistance.

Legal
We're an equal employment opportunity employer that empowers our people to fearlessly drive change - no matter their race, color, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, age, marital status, sexual orientation, gender identity, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, or local law.

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