Overview
Skills
Job Details
Dynamics CRM Admin
FULL-TIME
ONSITE at MA
Key Responsibilities:
Coordinate Technology Initiatives
Manage current and new CRM systems and work with foundry-based development teams to implement under development LMS, CRM, and paid programs.
Support integration across Macintosh and Intel/MS Windows-based environments.
Manage Office Technology & Global Systems:
Oversee IT for Global Headquarters in Cambridge and coordinate with international foundries.
Help clarify, with the CTO, which technology functions remain centralized versus decentralized.
Oversee Data Analytics and provide reports on student participation and program impact to the CEO
Drive Compliance & Documentation:
Ensure compliance with international IT standards (e.g., GDPR, PCI/DSS, ADA, and ISO/IEC 27001).
Collaborate with global teams to develop and monitor standardized IT procedures.
Provide Interim Leadership
Serve as a key partner to the CTO and CEO by ensuring smooth day-to-day operations and driving technology initiatives during the CTO s leave.
Qualifications:
Technical Know-How
Experience with Macintosh systems, Google Workspace for Education, and MS Windows-based environments.
Proficiency in managing cloud infrastructure (Google Cloud Platform or AWS or similar) and supporting diverse technology ecosystems.
Operational Experience
3-7 years in IT operations, ideally within a nonprofit startup or online education setting.
Some experience in international IT compliance, with working knowledge of GDPR, PCI/DSS, ADA, and ISO/IEC 27001 and ability to become an expert in a short period of time.
Leadership & Collaboration
A self-starter with excellent communication, organization, and problem-solving skills.
Proven ability to lead initiatives and work effectively with diverse, cross-functional teams.