Program Manager (Cards/ Financial Domain)(only W2)

Details on Roles and Responsibilities

• Will be responsible for planning, organizing and managing the diverse project teams through the Agile/ Hybrid project
• Responsible for tracking project status, progress, KPIs
• Continuous monitoring of Program Status and follow-up with the respective leads on the status
• Coordinate across teams to develop plans, goals, procedures to ensure the processes are streamlined throughout the project lifecycle
• Create Project Charters, Project Plans
• Resource Management
• Support and Create reports for the Delivery Leads
• Analyze Risks, Issues, Actions and Dependencies; Be proficient in Risk Management
• Produce high-quality outcomes by maintaining transparency across the project
• Understanding customer accounts and identifying untapped opportunities
• Follow-up clients Communications, leadership meetings
• Facilitate group collaboration for alignment/ informed decision-making
• Involved in budgeting procedures
• Develop and maintain Delivery forecast and pipeline.
• Record and track Delivery metrics, Stakeholder meeting
• Manage the Customer Expectations and be attentive to detail
• Responsible for providing ongoing project level governance throughput the project execution
• Organize and oversee statement of work, requirements, RFP responses through selection/ acquisition
• Must adhere to Mphasis/Client project management practices and governance requirements
• Ensure Delivery adherence by being transparent on communications related to meeting deadlines/ issues/ risks
• Collaborate with Clients and address significant issues by facilitating communication between the key stakeholders, teams and leadership to ensure clarity/alignment
• Oversee Change Management
• Be adaptable to switch between the roles of playing supportive, controlling and/ centralized PMO
• Work with operations (hiring, HR others ) to ensure smooth resource ramp-up as per client needs
• Establish PMO structure to monitor and govern our deliverables for client.
• Manage/ Control the Risks; Handle Reporting/Metrics

Minimum requirements to this position

• 12 - 16 years of overall IT experience with preference in Cards/ Financial Domain
• Strong Leadership skills with knowledge of project management
• Excellent Time Management and Financial Management
• Exceptional interpersonal skills
• Ability to plan in a rapidly changing environment and provide guidance as required
• Strong understanding of SDLC models and good knowledge of both Waterfall and Agile Project Management Principles
• Excellent verbal and written communication skills to communicate complex issues to multiple audience
• Communicate timelines and expectations to Technical and Business Staff
• Should be proficient in PM Tools such as Microsoft Project, Jira, Jira board, Confluence, MS Office etc
• Certification in program management (e.g., PMP, PgMP) preferred.