Training Analyst I

Description

Position Overview

We are seeking a Training Analyst I to support the design, development, and delivery of comprehensive training programs for SAP implementations impacting back-office operations. This role plays a vital part in ensuring employees are prepared to adopt new systems and processes by developing training content, documenting workflows, and facilitating engaging learning experiences. The ideal candidate brings strong instructional design capability, experience in customer service environments, and the ability to collaborate closely with SMEs and cross-functional teams.

This is an onsite position with occasional travel within the service area.

Key Responsibilities

Training Design & Development

• Support the creation, development, and delivery of training materials for SAP-related changes impacting back-office users.
• Collaborate with Subject Matter Experts (SMEs) to ensure content accuracy, completeness, and alignment with operational requirements.
• Develop a variety of training modalities including eLearning modules, videos, simulations, job aids, and instructor-led content.
• Facilitate virtual or in-person instructor-led training sessions for end users affected by SAP implementations.
• Develop and maintain process documentation, workflows, and system procedures to support sustainability and ongoing reference.

Collaboration & Stakeholder Engagement

• Partner with SMEs, business stakeholders, and internal training team members to gather requirements and validate training strategies.
• Ensure consistency, quality, and alignment across all training deliverables.
• Participate in meetings and provide coaching or support to junior analysts as needed.
• Work frequently with Information Management teams to support training readiness and system adoption.

Requirements

Typical Qualifications

• Bachelor's degree in Education, Instructional Design, Training & Development, or a related field preferred.
• 3-5 years of experience in a customer service environment preferred.
• Prior experience designing and developing training in a technical, corporate, or utility setting.
• SAP experience strongly preferred.
• Proficiency with eLearning authoring tools (e.g., Articulate, Rise, Canva).
• Strong written and verbal communication skills.
• Ability to assess training needs and evaluate effectiveness.
• Familiarity with adult learning principles and multiple training modalities.
• Knowledge of change management practices.
• Ability to work onsite and travel occasionally within the service area.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.