Overview
On Site
$$65hr - $70hr
Contract - W2
Contract - to 2025-12-31
Skills
Genesys Developer
Job Details
Job Description:
Pay Range: $65hr - $70hr
- Lead Client Development: Take ownership of designing, developing, and maintaining Client solutions (Client Cloud, Client Engage, or Client on-premises) for enterprise contact centers.
- Customization and Integration: Create advanced customizations using Client scripting languages (e.g., GVP, GML, CCXML) and integXX Client with various third-party applications (CRM, WFM, Databases, etc.).
- Candidatetor and Support Junior Developers: Provide technical leadership, guidance, and mentorship to junior developers and cross-functional teams on Client development and best practices.
- Troubleshooting and Issue Resolution: Resolve complex technical issues, identify system bottlenecks, and implement performance improvements to ensure smooth operations.
- System Architecture and XXgn: CollaboXX with architects and other senior developers to design scalable, efficient, and reliable contact center systems and integrations.
- API Integration and Development: Develop and maintain custom APIs for integrating Client platforms with internal and third-party systems, including CRM, databases, and analytics tools.
- Monitoring and Performance Tuning: Ensure the Client environment opeXXs at optimal performance, including analyzing system logs, optimizing configuration settings, and troubleshooting errors.
- Collaboration with Stakeholders: Work closely with business analysts, project managers, and other departments to gather requirements, design solutions, and deliver high-quality products that meet business needs.
- Documentation: Create and maintain detailed technical documentation for all custom development, system architecture, integrations, and best practices.
- Stay Updated on Client Features: Keep current with the latest updates in Client platforms, and evaluate how new features and tools can improve systems and processes.
- Client want a person who has done pure IVR self-service related build
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