LMS Training Coordinator

As an Experiences Training Coordinator, you're at the heart of the team's training operations and activation. You ll lead end to end processes and logistics for our live programs, including managing the technology, enrollment and user feedback processes.

3-5 years of training coordination or event management experience (producing or planning events).

Outstanding attention to detail and operational rigor to drive process

Ability to own multiple projects or programs from end to end

Ability to prioritize and complete multiple tasks

Highly organized and detailed-oriented

A resourceful problem solver with little to no oversight needed

Excellent knowledge of Google Apps (esp. Gmail, Google Calendar, Google Sheets, Google Slides, Google Docs)

Ability to quickly learn new tools and technologies; interest and experience in using technology and learning management systems to improve work efficiency

Experience with a learning management system

Ability to assess problems and implement solutions independently

Highly motivated professional with demonstrated coordination, organizational and communication skills.

Administration/Logistics management:

Setting up training sessions in our learning management system and managing enrollments end to end on a daily basis.

Creating and scheduling large volumes of bulk email campaigns to keep our learners reminded and updated about session information and any required pre-work.

Producing live workshop sessions - supporting our facilitators in the moment by creating breakout rooms, marking attendance, fixing tech issues, messaging with our learners in the background, supporting the general flow of the session.

Coordinates and manages multiple cohorts simultaneously to ensure a continuous, consistent and uninterrupted learning experience

Supporting program managers on planning for and executing in-person sessions where applicable. This will include, for example, ordering and printing materials, setting up meeting rooms, organizing catering and offsite activities.

Dealing with email requests from learners in relation to enrollments, cancellations etc.

Writing and sending via comms system monthly newsletters to facilitators.

Support in recruiting, upskilling and retaining the facilitator community by partnering with the teams in need and creating specific comms.

Assigning facilitators to their programs, scheduling their sessions and sending rosters.

Troubleshoot issues that arise, and utilize a bug ticket system