SCOM Engineer - Hybrid, Washington, DC

This hybrid remote position must be onsite twice weekly in Washington, DC.

Must be local to DC, MD, Northern, VA, or within a 2-hour commute

Due to Federal Governement Security Clearance Requirements: U.S. Citizenship

PRISM seeks a skilled SCOM Engineer to join our IT Operations team and play a key role in ensuring the health and performance of our critical IT infrastructure. As the SCOM Engineer, you will be responsible for designing, implementing, maintaining, and troubleshooting the System Center Operations Manager (SCOM) to monitor our servers, applications, and network devices.

Responsibilities

• Design, deploy, and configure SCOM for efficient monitoring of IT infrastructure, including servers, applications, and network devices.
• Install, configure, and troubleshoot SCOM management packs for various technologies and applications.
• Develop and maintain custom monitoring solutions and workflows to proactively identify and troubleshoot potential issues.
• Analyze SCOM alerts, diagnose root causes of incidents, and escalate critical issues to the appropriate teams.
• Automate routine SCOM tasks and reporting to improve operational efficiency.
• Maintain and update SCOM documentation to ensure clear procedures and knowledge transfer.
• Collaborate with IT teams (infrastructure, application, security) to define monitoring requirements and ensure effective incident management.
• Stay up-to-date on the latest SCOM features and best practices.
• Perform administrative tasks from the System Center Operation Manager console
• Provide application support for the SCOM platform and create and maintain monitoring and notification rules
• Review and update SCOM console security, apply patches, create SCOM console roles and reviews, and create and install custom Management Packs (MP) as needed.
• Deliver SCOM views via Remote Desktop Web Access, create custom reports on results of SCOM monitoring, use SQL Server Reporting Services (SSRS) technologies, and provide problem resolution for SCOM components and related custom scripts.
• Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality and reliability.

Qualifications

• Bachelor's Degree from an accredited college or university and at least five(5) years of related SCOM experience preferred at least eight (8) years of SCOM experience.
• Experience with the installation, configuration, and administration of Microsoft System Center Operations Manager 2019
• Experience in application /network performance and availability monitoring
• Experience using the Microsoft Windows PowerShell scripting engine to automate tasks with SCOM
• Experience with System Center Configuration Manager 2016-19, System Center Service Manager 2016-19 and, System Center Orchestrator
• Experience with Veritas Netbackup, Azure PaaS, IaaS, and VMware preferred