Overview
On Site
Depends on Experience
Full Time
Skills
Desktop Support Engineer
Job Details
Position: Desktop Support Engineer
Location: Philadelphia, PA 19113
Hiring: Contract /Fulltime
The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all end user organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.
Knowledge & Experience:
- Provide onsite support for end user devices and break-fix for users
- Coordinate onsite support with End User and Dispatch technicians when required
- Collaborate with the team to create Documentation and SOPs
- Resolve and update tickets assigned to you within the customer's SLA
- Experience providing support in-person, via chat, email or phone.
- Experience in an On-site Technical Support environment.
- A knowledge of Ticketing tools, like Ivanti, service now, etc is preferred or similar ticketing system desired.
- Demonstrate knowledge in all activities associated with incident, problem, and request resolution management of end user PC hardware and software issues in a Windows operating environment.
- Experience Resolving issues on Microsoft Windows Operating Systems as well as Microsoft Office Products.
- Experience in troubleshooting VPN, Citrix, etc
- Basic knowledge of TCP/IP as well as Network Hardware, such as routers, switches, hubs, etc. including their functions and capabilities. Microsoft Windows Server technology.
- Experience in providing support to work from home users, like Wifi/Networks troubleshooting.
- Experience in Security Administration of Active Directory.
- Ability to work well with others in a team environment including as a member of possible on-call rotational assignments, or as part of a project team
- Handle user device issues & break fixes wherein all user tickets will be routed through Service Desk.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.