Executive IT Support Engineer - CONTRACT/ONSITE

Executive IT Support Engineer

Contract – 12 months (possible extension)

Onsite – Lansing, Michigan

Clover Consulting has a direct client in need of an Executive IT Support Engineer.  This is a 12-month CONTRACT position with a good possibility of extension.  This is a full time, ONSITE position in Lansing, Michigan.

The Executive Support Engineer will be responsible for supporting the Executive team with their current technology needs, in addition to identifying and implementing new technologies to support their productivity and efficiency. The successful candidate will possess a combination of interpersonal and communication skills and an aptitude for working with applications, systems, and hardware to find resolution for executive user problems. This role will also be responsible for training and creating executive-style documentation. Participation in projects and proof of concepts will be required to ensure executive business requirements are properly met.

Responsibilities

• Provides technology support for executives and their administrative staff.
• Educates executives on the efficient use of their technology.
• Monitor and perform IT equipment refreshes for executives using standard refresh and build processes.
• Provides executive video conferencing assistance.
• Coordinates with Enterprise IT on new application training when necessary.
• Maintains device spares and/or parts as required (phones, chargers, etc.).
• Coordinates spare equipment alternatives for traveling executives.
• Create and maintain system documentation, user guides, standard operating procedures.
• Coordinates support escalations to 2nd and 3rd tier technical teams.
• Assists company leaders with technical needs in preparation for executive meetings.

Other Duties

• Provides scheduled on-call 24x7 system and executive support as required.
• Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

• Exceptional customer service skills.
• Excellent communication and interpersonal skills.
• Ability to work independently as well as in a team environment.
• Ability to work in a fast-paced environment.
• Positive, flexible, and self-motivated attitude.
• Detail-oriented with excellent follow-up skills.
• Excellent organizational skills with the ability to manage time and multiple priorities.
• Strong analytical and problem-solving skills.
• Ability to maintain confidentiality of highly sensitive information and materials.
• Ability to understand new materials quickly and apply new information, concepts, and procedures in a constructive manner.
• Ability to effectively manage high stress, demanding situations.
• Knowledge of hardware and software platforms, including: Desktops, laptops, printers, peripherals, Windows 10, Active Directory, Microsoft Office 365 and mobile devices (iPhone/iPad, Android).
• Demonstrated proficiency in using the Microsoft Office suite of applications including Microsoft Project, Visio, PowerPoint, Word, Outlook, and Excel

Qualifications

• Bachelor's Degree or equivalent experience and/or education required.
• 2+ years experience in an IT support role supporting senior-level executives required.
• 3+ years broad experience working with a variety of different technology platforms, inclusive of hardware, software, desktop and networks required.
• Experience supporting a wide-variety of hardware and software platforms, including: Desktops, laptops, printers, peripherals, Windows 10, Mac OS, Active Directory, Office 365 and mobile devices (iPhone/iPad, Android) required.