Fraud Analyst/Credit Analyst

We seek a skilled Fraud Analyst/Credit Analyst who has experience with data analysis, validation, and data entry to work with a quickly growing fintech company in Austin. This position can be remote from Texas (the State of Texas only) or if you prefer you can go to the office as needed. In this role, you will work with the Credit Resolutions Operations team and be responsible for daily operational workflows supporting card operations, and credit disputes, etc. You will be working on the review of relevant documents and updating data and accounts in Salesforce. This is a contract that if you are doing well may have the opportunity to convert to a direct-hire position

Key skills: Fraud detection, Account takeover, identity theft, 1st party fraud, synthetic identities.

Role:

Complete daily operational investigation and credit resolution tasks, including eOscar ACDV, paper dispute responses, other reporting-related functions as needed and loan verifications

Manage the processing of High-Risk customer requests including Bankruptcy, SCRA, and MLA. Requires the ability to understand and analyze a multitude of different documents, legal documents.

Ensure that prioritized workflows are completed timely to ensure compliance with regulatory and business SLAs.

Credit bureau reporting subject matter expert including reconciling customer-level data to bureau reporting data, exception remediation for both onshore and offshore, and volume management.

Internal systems subject matter expert includes understanding the data flow between different risk systems and suggesting improvements every quarter

Supports external vendors as an escalation agent including assisting agents with questions or customer issues.

Investigate and resolve customer inquiries and complaints in an empathetic manner.

Utilizes internal systems to analyze and research trends related to credit reporting and

payment history for complicated/escalated cases

Analyzed Consumer reports relating to Identity Theft.

Qualifications:

• Experience in fintech, card operations, compliance, or banking operations a nice to have
• Exceptional communication skills
• Ability to create solutions regarding process improvement
• High EQ and ability to build rapport with team members
• Strong ability to adapt and learn new workflows and skills a must Strong technical skills

Personality Traits:

• Ability to work both independently and on a small team
• Dependable and dedicated
• Enthusiastic and self-starter approach
• Brings high energy and interest to customer inquiries and remains calm and respectful
• Strong written, verbal, and organizational skills