IT Endpoint System Administrator

DataStaff, Inc is seeking an IT Endpoint System Administrator for a long-term contract opportunity located in Cary, NC.

The position reports to the IT Service Delivery Supervisor and requires 100% onsite presence, with no remote work options.
Key Responsibilities

• Provide front-line IT support for walk-up users with various technology issues
• Troubleshoot and resolve a wide range of end-user IT problems & application issues
• Hardware break-fix
• Troubleshoot network connectivity issues
• Perform desktop and laptop imaging and deployment
• Collaborate with Tier 1 Service Desk team and senior administrators
• Occasional on-call-duty: 1 week a month
• Provide support for public safety applications such as Computer Aided Dispatching (CAD) suite
• Other job duties as assigned

Top skills a successful candidate needs to have:

• Active Directory experience (3-5 years)
• Microsoft 365 experience (3-5 years)
• Single Sign-on, Okta if possible (1-2 years)
• Self-motivating
• Troubleshooting experience

Technical Requirements
Candidates must be proficient in the following areas:

• Working knowledge of Microsoft O365 suite (Exchange, Teams, SharePoint)
• ServiceNow or similar IT service management platforms
• Working knowledge of Active Directory (user and computer management)
• Single Sign On (Okta)
• Troubleshooting legacy applications
• Basic networking protocols and concepts (e.g., mail delivery, routing, LAN)
• Windows 10/11 operating systems
• Occasional support for Apple macOS
• Strong troubleshooting skills for iOS devices (iPhones, iPads)
• Mobile device management (Airwatch)
• Navigating Windows Server Operating Systems (2012 2020) and virtual server environments (Nutanix, VMware)
• Hardware troubleshooting (desktops, laptops: primarily Lenovo, occasional Dell, Mac)
• AV equipment support (conference room setups, projectors, Cisco room kits)
• Skills and Attributes
• Strong teamwork and collaboration in a small team environment
• Adaptability to shifting priorities
• Excellent customer service and troubleshooting skills
• Confidence in working directly with end-users in-person
• Excited to learn new technologies and taking on new tasks
• Self-motivated with strong initiative
• Ability to manage stress and handle high-pressure situations
• Good organizational skills and time management
• Strong written skills for maintaining technical documentation
• Solid analytical skills

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months