ServiceNow Consultant - Telecom Network Operations / Assurance Focus - US (Dallas)

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

ServiceNow
Discovery (multi-source CMDB)
Telecom

Job Details

Critical

  1. Network Operations Center Process Knowledge
    1. Incident (ticket) Management, Repair Processes
    2. Change Management (Change Request) Processes
  1. ServiceNow experience
    1. Navigating the system, understanding how to find and do things
    2. Understanding the Role of the different modules (in order: CMDB, TSM, TSOM, nice to have FSM, CSM)
    3. TSOM Fault and Performance Management
    4. Understanding terminology (CI, Relationships, why this is important)
    5. Understanding Class and Relationship Structure and how they work together
    6. Discovery (multi-source CMDB)

  1. Typical NOC System Architecture (Ecosystem)
    1. Understanding of how the systems are used and how they work together
    2. E.g. Network > EMS (domain) > NMS (cross domain) > Incidents
  1. Data Analytics
    1. Ability to review data and performing analysis to identify business challenges and identify the baseline for solution designs, etc and business benefits

Beneficial

  1. JIRA/Confluence
    1. All Development Stories and Project tracking done in these tool
    2. Organize development efforts (Product Manager) and write effective stories (BA/Product Owner)
  2. Excellent communication skills
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