Revenue Operations Product Owner

Team Summary:
Join the Revenue Operations team in transforming our contact center functionality and building a next
generation omnichannel, workflow, AND telecom platform that will:
- support an integrated & coordinated environment to engage with patients throughout the admission,
insurance, and billing cycle
- deliver a superior patient and teammate experience in an effort to improve the quality of support we
provide to patients
We are embarking on a journey to transform the way we work and are looking for talented and dynamic leaders to join our team. Help us improve how patients experience their care and be part of something new, ours and special!
Position Summary:
The Product Owner is a member of the Revenue Operations (ROPS) Business Team and serves as the customer s voice, responsible for designing and driving new patient engagement and contact center IT functionality to be used by our patient support team. They will contribute to the overall product strategy, vision, and roadmap.
They work closely with a cross-functional team of subject matter experts, business leaders, IT analysts, our regulatory and compliance partners, and user experience designers to define, build, and release a
transformative next generation contact center application.
Candidates must possess exceptional skills in leadership, management, work ethic, critical thinking, attention to detail, presenting, and written/verbal communication. Ideal candidates will have DaVita experience and understand revenue cycle operations as well as how our current IT solutions support through the Revenue cycle. They are passionate about the opportunity to design our future contact center IT platform.

Join this high-performing team in their efforts to effect change and create a new way of delivering support to our patients by empowering our teammates. We invite you to join us on this journey, to give the gift of an innovative, dynamic and intuitive tool that will positively impact our teammate and patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supports the evaluation of current state operations in partnership with the ROPS business and IT team to create a shared understanding
Sets vision of future state functionality, represented through creation and management of a product
feature backlog
Obtains feedback on future enhancements and new functionality
Gathers requirements through interactions with stakeholders and research and then formalizes
requirements for development in partnership with IT business analyst partners
Works with user interface and experience designers to ensure a great user experience while supporting
overall program design
Proactively identify and mitigate impediments impacting successful team completion of requirements

Job Description

Partners with IT development teams daily to prioritize, plan and ultimately develop new features and move the product design forward
Facilitates User Acceptance Testing of their developed product/feature to determine product readiness
prior to releasing to the clinics
Partners with the Deployment team to create product educational materials and change management
programs
Obtains user feedback on product functionality via interviews, user group meetings, surveys, site visits,
business process analyses, and workflow review
Maintains knowledge of healthcare industry regulations and policies ensuring product complies with future industry requirements

MINIMUM QUALIFICATIONS

Bachelors degree
Outstanding communication, presentation and leadership skills
Excellent organizational and time management skills
Sharp analytical and problem-solving skills
Creative thinker with a vision
Attention to detail
Exemplified personal behaviors in line with our core values: service excellence, integrity,
team, continuous improvement, accountability, fulfillment, and fun