Overview
On Site
USD 62.00 per hour
Full Time
Skills
Content Strategy
Messaging
Advertising Mail
Customer Relationship Management (CRM)
Marketing
Scheduling
Creative Design
Copywriting
Critical Thinking
Active Listening
Problem Solving
Conflict Resolution
Organized
Attention To Detail
Management
Documentation
Adaptability
Project Management
Microsoft Excel
Analytical Skill
Communication
Health Care
Life Insurance
FAR
Recruiting
Military
ADA
Human Resources
Job Details
Duration: 11 Months
Location: Hybrid (3-4 days per week)- Richfield, MN
Overview:
The Customer Relationship Management (CRM) team is responsible for managing the communication and content strategy for email, text messaging, push notifications, message center inbox, and direct mail. Customers receive these communications throughout their shopping journey to provide information, inspiration, and assistance during product and service discovery, as well as support during the purchase and post-purchase stages. CRM ensures that customers receive relevant and timely messages. The effectiveness of these messages is tracked and measured to ensure that appropriate messages are delivered to the correct customer segments.
Communications may be intended for marketing purposes in the early stages of the shopping journey or they may be transactional. The team primarily focuses on transactional communications that customers receive at the time of product or service purchase and thereafter. For example, communications are generated for actions such as making a purchase or return, placing or canceling an order, scheduling repairs or deliveries, or enrolling in a subscription.
Responsibilities:
Partners from across the enterprise request new communications and updates to existing ones.
Understand the objectives, goals, and gaps of these requests in order to create communication solutions that meet their needs and the needs of our customers.
Collaborates with technical product owners, business teams, sometimes creative/copywriters, and operational partner teams to develop and deliver communications.
This role does not involve creative design, copywriting, or coding/communication development, but it is responsible for providing the requirements and instructions for implementing the communication strategy, as well as overseeing communication performance and analytical insights
Qualifications:
Required Skills/Qualifications:
Have a strong aptitude for critical thinking, active listening, connecting concepts, and problem solving
Be highly organized and detail oriented
Have ability to manage multiple projects and meet deadlines for deliverables
Works independently yet leverages leader as necessary
Works well with others to gather inputs, ensure accuracy of inputs and transcribe requirements into actional documentation for development.
Preferred Skills/Qualifications:
Be highly adaptable and flexible due to regular change and ambiguity
Works with data software and project management tools.
Be proficient in Excel
Have strong analytical skills to identify areas of strength and opportunity
Strong communication skills and high level of diplomacy.
The salary range for this role is $62,00-$85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as, a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, utilization bonus, 401k, flexible time off for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans with Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at
Location: Hybrid (3-4 days per week)- Richfield, MN
Overview:
The Customer Relationship Management (CRM) team is responsible for managing the communication and content strategy for email, text messaging, push notifications, message center inbox, and direct mail. Customers receive these communications throughout their shopping journey to provide information, inspiration, and assistance during product and service discovery, as well as support during the purchase and post-purchase stages. CRM ensures that customers receive relevant and timely messages. The effectiveness of these messages is tracked and measured to ensure that appropriate messages are delivered to the correct customer segments.
Communications may be intended for marketing purposes in the early stages of the shopping journey or they may be transactional. The team primarily focuses on transactional communications that customers receive at the time of product or service purchase and thereafter. For example, communications are generated for actions such as making a purchase or return, placing or canceling an order, scheduling repairs or deliveries, or enrolling in a subscription.
Responsibilities:
Partners from across the enterprise request new communications and updates to existing ones.
Understand the objectives, goals, and gaps of these requests in order to create communication solutions that meet their needs and the needs of our customers.
Collaborates with technical product owners, business teams, sometimes creative/copywriters, and operational partner teams to develop and deliver communications.
This role does not involve creative design, copywriting, or coding/communication development, but it is responsible for providing the requirements and instructions for implementing the communication strategy, as well as overseeing communication performance and analytical insights
Qualifications:
Required Skills/Qualifications:
Have a strong aptitude for critical thinking, active listening, connecting concepts, and problem solving
Be highly organized and detail oriented
Have ability to manage multiple projects and meet deadlines for deliverables
Works independently yet leverages leader as necessary
Works well with others to gather inputs, ensure accuracy of inputs and transcribe requirements into actional documentation for development.
Preferred Skills/Qualifications:
Be highly adaptable and flexible due to regular change and ambiguity
Works with data software and project management tools.
Be proficient in Excel
Have strong analytical skills to identify areas of strength and opportunity
Strong communication skills and high level of diplomacy.
The salary range for this role is $62,00-$85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as, a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, utilization bonus, 401k, flexible time off for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans with Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.