Overview
On Site
$35 - $40 hourly
Contract - W2
Contract - Temp
Skills
Payments
Technical Support
Database
Documentation
Testing
Training
Computer Hardware
Management
Point Of Sale
Sales
Promotions
Taxes
Attention To Detail
Organized
Communication
Quality Control
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in Irving, TX that is looking for an IT Support Analyst on the Optic, Payments/Credit, and DEX technology teams.
Summary:
The IT Support Analyst will be responsible for all aspects of supporting the setup, installation, support and monitoring of Payment Terminals and related hardware, software, and databases; conducts monitoring and reviews; prepares documentation and specifications for installations; and performs testing related to troubleshooting issues.
Core Job Responsibilities:
* Directs field personnel in installing new payment terminal equipment and related hardware and software
* Provides accurate verbal instruction for diagnostics or installation as needed
* Configures and upgrades software on newly installed devices
* Identifies and corrects issues before a location is aware of a problem
* Manages multiple tickets and working them in order of priority
* Test new hardware and software and recommend changes as needed
* Responsible for providing advanced support on escalated calls from Store Support relating to hardware and/or software issues
* Completes other duties, including special projects, as assigned by Management
REQUIREMENTS:
* Bachelor's degree or equivalent work experience; If degreed, preferred Major: MIS or Computer Science
* Minimum of 3 years working with POS systems
* Experience working in a support or IT environment supporting a POS system, to include Site Server, Credit Server or other relevant systems
* Familiarity with POS data and functions; Items, barcode, sales, voids, promotions, specials, discounts, methods of payment, electronic journaling, taxes, etc.
* Experience working with Fuel Controller, Pumps, and CRINDs
* Ability to troubleshoot and fix complex issues relating to the entire Business Unit
* Ability to work in a fast-paced environment
* Attention to detail with emphasis on accuracy and quality
* Ability to prioritize work to balance multiple projects and deadlines
* High level of organization
* Must be extremely organized and motivated
* Must work with a sense of urgency
* Works extremely effectively in a team environment
* Strong verbal communication skills
* Strong written communication skills
* Must have a passion for quality control
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Irving, TX that is looking for an IT Support Analyst on the Optic, Payments/Credit, and DEX technology teams.
Summary:
The IT Support Analyst will be responsible for all aspects of supporting the setup, installation, support and monitoring of Payment Terminals and related hardware, software, and databases; conducts monitoring and reviews; prepares documentation and specifications for installations; and performs testing related to troubleshooting issues.
Core Job Responsibilities:
* Directs field personnel in installing new payment terminal equipment and related hardware and software
* Provides accurate verbal instruction for diagnostics or installation as needed
* Configures and upgrades software on newly installed devices
* Identifies and corrects issues before a location is aware of a problem
* Manages multiple tickets and working them in order of priority
* Test new hardware and software and recommend changes as needed
* Responsible for providing advanced support on escalated calls from Store Support relating to hardware and/or software issues
* Completes other duties, including special projects, as assigned by Management
REQUIREMENTS:
* Bachelor's degree or equivalent work experience; If degreed, preferred Major: MIS or Computer Science
* Minimum of 3 years working with POS systems
* Experience working in a support or IT environment supporting a POS system, to include Site Server, Credit Server or other relevant systems
* Familiarity with POS data and functions; Items, barcode, sales, voids, promotions, specials, discounts, methods of payment, electronic journaling, taxes, etc.
* Experience working with Fuel Controller, Pumps, and CRINDs
* Ability to troubleshoot and fix complex issues relating to the entire Business Unit
* Ability to work in a fast-paced environment
* Attention to detail with emphasis on accuracy and quality
* Ability to prioritize work to balance multiple projects and deadlines
* High level of organization
* Must be extremely organized and motivated
* Must work with a sense of urgency
* Works extremely effectively in a team environment
* Strong verbal communication skills
* Strong written communication skills
* Must have a passion for quality control
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.