ServiceNow Solution Architect - REMOTE

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 8 Month(s)

Skills

ServiceNow ITSM implementations
ITSM
FSM
AI/ML
CSA

Job Details

Job Title: ServiceNow Solution Architect

100% REMOTE

Contract duration: 8 months

Job Description:

  • Looking for a ServiceNow Solution Architect with 10+ years of experience
  • Deep experience in ServiceNow ITSM implementations and best practices, with a minimum of 5 years in a similar role.
  • Solid understanding of ServiceNow architecture, data models, and modules
  • Proven track record of successfully leading and contributing to ServiceNow projects and transformations.
  • Understanding different project and service methodologies, such as Agile, Scrum, DevOps, and ITIL.
  • High-level problem-solving skills and the ability to make decisions independently.
  • Possess foundational certifications in ServiceNow administration, ServiceNow Certified System Administrator (CSA) or equivalent.
  • Lead the implementation of NOW Assist AI capabilities within the ServiceNow platform, specifically on ITSM & FSM
  • Experience with ServiceNow s AI/ML suite (Predictive Intelligence, Virtual Agent, etc.).
  • Integrate AI capabilities such as:
    Generative AI in Virtual Agent
    AI Search and Knowledge Management
    Predictive Intelligence (Classification, Routing, Prioritization)
  • Hands-on experience with NOW Assist AI or other generative AI capabilities within ServiceNow.
  • Demonstrated proficiency in ServiceNow technical skills, including:
    • Experience with ServiceNow integrations and API usage.
    • Familiarity with MID Server configuration and manage
  • Experienced with Asset Management
  • Configuration and customization of forms, workflows, business rules, and UI policies.
  • Scripting languages such as JavaScript and Jelly for developing and enhancing ServiceNow functionalities.
  • Impeccable communication skills, with the ability to simplify complex technical issues for various stakeholders.
  • High-level problem-solving skills and the ability to make decisions independently.
  • Proven ability to mentor and lead junior developers within the ServiceNow environment.
  • Excellent organizational skills and the ability to manage conflict, negotiate successful outcomes, and prioritize conflicting priorities."

We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action employer. We at HL Solutions do not discriminate based on Race, Religion, Color, National origin, Sex, Sexual orientation, Gender identity, Gender expression, Age, and Disability status.
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