Overview
USD 159,900.00 - 229,800.00 per year
Full Time
Skills
WINS
Reporting
IT Strategy
Business Strategy
Accessibility
Research
Mapping
Mentorship
Change Management
Thought Leadership
Investments
Partnership
Customer Experience
Innovation
Continuous Improvement
Leadership
Portfolio Management
User Experience
Strategic Communication
Management
Design Thinking
Service Design
Communication
MBA
Bridging
Clarity
Collaboration
Artificial Intelligence
Productivity
Law
Job Details
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
Director, Service Portfolio, UX & Communications - ESE (Enterprise Solutions & Experience)
We are seeking a Director of Service Portfolio, UX & Communications to lead the strategy and execution of ESE's (CIO Org) service portfolio, ensuring every service is valuable, intuitive, and understood. This leader will also champion human-centered design, elevate the user experience, and orchestrate communications that build trust, clarity, and engagement across UKG. This role will report to the VP of IT Strategy & Transformation in the CIO org.
Key Responsibilities:
Service Portfolio Leadership
Define, manage, and continuously evolve the ESE service portfolio in alignment with CIO and enterprise strategy.
Establish governance, measurement, and prioritization frameworks to maximize impact and transparency across the portfolio.
Ensure services deliver clear business value, are easy to adopt, and reflect UKG's people-first ethos.
Anticipate emerging needs and introduce innovative, scalable service models.
Experience (UX) Strategy
Champion human-centered design across the ESE portfolio, embedding empathy, simplicity, and accessibility into every touchpoint.
Lead research, journey mapping, and service design to remove friction and enhance employee experiences.
Partner across IT, HR, and business units to design services that feel connected and intuitive.
Build, mentor, and inspire a UX team that drives measurable impact in adoption, satisfaction, and engagement.
Communications & Engagement
Lead ESE's communications strategy, ensuring services are clearly understood and consistently messaged across the enterprise.
Create compelling narratives that highlight service value, adoption, and impact.
Partner with Corporate Comms, Change Management and other functions to amplify ESE's role in enabling UKG's purpose and culture through its solutions.
Develop change communication strategies that bring employees along the journey and reinforce trust in IT.
Leadership & Influence
Serve as a trusted advisor to the CIO and ESE leadership, providing thought leadership on portfolio investments, design, and storytelling.
Build strong partnerships across Product, Technology, Customer Experience, and HR.
Foster a culture of innovation, inclusivity, and continuous improvement, consistent with UKG values.
Basic Qualifications:
12+ years of progressive leadership in service portfolio management, UX, or strategic communications, ideally within global enterprises or technology-driven organizations.
Proven ability to design and manage complex service portfolios that deliver measurable value and impact.
Deep expertise in design thinking, service design, and employee journey transformation.
Bachelor's degree required
Preferred Qualifications:
Exceptional communication and storytelling skills with executive presence.
Strong ability to influence and align diverse stakeholders across functions.
Advanced degree (MBA) preferred.
Key Attributes:
People-First Leader - passionate about creating services and experiences that empower UKrewers.
Connector - skilled at bridging technology, business, and experience.
Simplifier - able to cut through complexity to design services that are intuitive and clear.
Trusted Advisor - inspires confidence through clarity, collaboration, and outcomes.
Innovator - future-focused and committed to evolving how ESE delivers enterprise experiences.
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
Equal Opportunity Employer:
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process:
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
The pay range for this position is $159,900 to $229,800, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
Director, Service Portfolio, UX & Communications - ESE (Enterprise Solutions & Experience)
We are seeking a Director of Service Portfolio, UX & Communications to lead the strategy and execution of ESE's (CIO Org) service portfolio, ensuring every service is valuable, intuitive, and understood. This leader will also champion human-centered design, elevate the user experience, and orchestrate communications that build trust, clarity, and engagement across UKG. This role will report to the VP of IT Strategy & Transformation in the CIO org.
Key Responsibilities:
Service Portfolio Leadership
Define, manage, and continuously evolve the ESE service portfolio in alignment with CIO and enterprise strategy.
Establish governance, measurement, and prioritization frameworks to maximize impact and transparency across the portfolio.
Ensure services deliver clear business value, are easy to adopt, and reflect UKG's people-first ethos.
Anticipate emerging needs and introduce innovative, scalable service models.
Experience (UX) Strategy
Champion human-centered design across the ESE portfolio, embedding empathy, simplicity, and accessibility into every touchpoint.
Lead research, journey mapping, and service design to remove friction and enhance employee experiences.
Partner across IT, HR, and business units to design services that feel connected and intuitive.
Build, mentor, and inspire a UX team that drives measurable impact in adoption, satisfaction, and engagement.
Communications & Engagement
Lead ESE's communications strategy, ensuring services are clearly understood and consistently messaged across the enterprise.
Create compelling narratives that highlight service value, adoption, and impact.
Partner with Corporate Comms, Change Management and other functions to amplify ESE's role in enabling UKG's purpose and culture through its solutions.
Develop change communication strategies that bring employees along the journey and reinforce trust in IT.
Leadership & Influence
Serve as a trusted advisor to the CIO and ESE leadership, providing thought leadership on portfolio investments, design, and storytelling.
Build strong partnerships across Product, Technology, Customer Experience, and HR.
Foster a culture of innovation, inclusivity, and continuous improvement, consistent with UKG values.
Basic Qualifications:
12+ years of progressive leadership in service portfolio management, UX, or strategic communications, ideally within global enterprises or technology-driven organizations.
Proven ability to design and manage complex service portfolios that deliver measurable value and impact.
Deep expertise in design thinking, service design, and employee journey transformation.
Bachelor's degree required
Preferred Qualifications:
Exceptional communication and storytelling skills with executive presence.
Strong ability to influence and align diverse stakeholders across functions.
Advanced degree (MBA) preferred.
Key Attributes:
People-First Leader - passionate about creating services and experiences that empower UKrewers.
Connector - skilled at bridging technology, business, and experience.
Simplifier - able to cut through complexity to design services that are intuitive and clear.
Trusted Advisor - inspires confidence through clarity, collaboration, and outcomes.
Innovator - future-focused and committed to evolving how ESE delivers enterprise experiences.
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
Equal Opportunity Employer:
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process:
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
The pay range for this position is $159,900 to $229,800, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.