Oracle EBS Order Management Functional Lead

Job Title: Oracle EBS Order Management Functional Lead
Location: Santa Barbara, CA (Onsite)
Duration: Longterm

Job Responsibilities

Role Summary:

We are looking for a highly experienced Oracle EBS Functional Lead Order Management to provide production support, issue resolution, and functional leadership across the Order to Cash (O2C) process. This role requires strong expertise in Order Management (OM/OE), Oracle Workflow, and integration support for 3PL and Fulfillment systems.

Key Responsibilities:

Serve as the primary SME and L3 support for the Order Management (OM) module, ensuring continuity and reliability of order processing functions.
Analyze, troubleshoot, and resolve issues in order booking, shipping, fulfillment, and billing processes.
Investigate and fix errors in Oracle Workflows, including order header and line flows.
Collaborate with technical teams to address integration issues with 3PL/fulfillment providers, including interface monitoring, error handling, and root cause resolution.
Work closely with business users to understand process pain points, recommend improvements, and implement changes following best practices.
Provide support during month-end, quarter-end, and peak order processing cycles
Participate in CAB reviews, Root Cause Analysis (RCA), and continuous improvement initiatives.
Maintain configuration documents, SOPs, test cases, and support playbooks.
Use ServiceNow for ticket management and Microsoft Teams for collaborative troubleshooting.
Support downstream and upstream touchpoints including AR, Shipping, Inventory, and 3PL interfaces.

Mandatory:

8+ years of Oracle EBS Functional experience with deep hands-on expertise in Order Management (OM/OE).
Strong knowledge of Oracle Workflows and ability to troubleshoot stuck processes and approval logic.
Experience supporting integrations with 3PL/Logistics providers, understanding of order interfaces and fulfillment touchpoints.
Good understanding of Order to Cash (O2C) lifecycle and its interaction with Shipping, AR, and Inventorymodules.
Proficiency in SQL, PL/SQL for data analysis and debugging.
Familiarity with tools like BI Publisher, Oracle Forms/Reports, and debugging order flow logic.
Demonstrated experience working in production support environments with L2/L3 ticket triage and resolution responsibilities.
Strong communication skills and ability to coordinate with global teams in follow-the-sun support model.

Preferred:

Experience in Oracle EBS R12.2.3 or later versions.
Familiarity with multi-language deployments (especially English/Chinese/Japanese).
Exposure to EDI order processing, B2B eCommerce systems, or Retail ERP integration.
ITIL certification or prior experience in structured support frameworks (incident/change/problem management).