Overview
Skills
Job Details
Technical Writer - Texas Student Data System (TSDS)
Location: Austin, TX
Duration: 3+ Months (Contract)
Company: iSphere
iSphere is seeking an experienced Technical Writer for a 3+ month contract role in Austin, TX. This position will support the Texas Student Data System (TSDS) with high-quality external documentation, internal process documentation, and customer engagement during key data submission periods. Candidates must have a strong background in technical writing for software systems and demonstrated experience working cross-functionally with product owners, support teams, and stakeholders.
Job Responsibilities
External Technical Documentation:
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Create and maintain clear, accurate, and accessible end-user documentation for TSDS.
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Produce technical materials such as promotion logic guides, known issues lists, release notes, and customer-facing updates.
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Collaborate with the Product Owner team to gather requirements and translate them into user-friendly documentation.
Customer Support and Outreach:
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Support customer outreach efforts during peak TSDS data submission periods.
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Document and track issues reported by Education Service Centers (ESCs) and Local Education Agencies (LEAs).
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Present outreach findings to the Product Owner team and agency leadership.
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Maintain communication with customers to monitor trends and identify ongoing needs.
Internal Best Practice Documentation:
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Research industry standards and best practices for process documentation within Jira.
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Assess current internal documentation workflows and identify opportunities for improvement.
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Implement revised documentation practices and train internal team members.
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Develop internal guides and support materials to ensure knowledge retention and process consistency.
Required Qualifications
| Years | Required/Preferred | Experience |
|---|---|---|
| 8 | Required | Technical writing with a focus on software and data systems |
| 8 | Required | Documenting software issues, release notes, and user guides |
| 8 | Required | Proficiency with Jira or similar life-cycle management tools |
| 8 | Required | Strong collaboration with cross-functional teams |
| 8 | Required | Effective written and verbal communication skills |
| 8 | Required | Customer service or technical support experience |
| 8 | Required | High level of accuracy and attention to detail |
| 8 | Required | Experience training and supporting internal team members |
| - | Preferred | Familiarity with the Texas Student Data System (TSDS) |
Resume Requirements:
Candidates must submit a resume that is no longer than three pages and highlights experience from the past five years. Submissions that follow this format will be given priority during the screening process.