Service Operations Systems project manager in Sunnyvale, CA (Onsite) Local Only

Service Operations Systems project manager
Location: Sunnyvale, CA
Duration: 6 months with possible Extension

JD: This position is for a Service Operations Systems project manager. In this role, the PM will independently lead multiple complex Service Systems Operations projects that may span systems, geographies and functions within Service Organization The scope of the role will encapsulate all disciplines related to Supply Chain and or Service Channel systems. Description Lead discrete software and or process projects related to operational strategy, planning and execution that will support Apple care Operations to execute best in class Supply Chain and Channel Repair models Act as liaison for Service Operations to other organizations within Apple to facilitate major process or systems enhancements (e.g. Warehouse management, Finance, Business Process Re-engineering, IST, Business Dev etc.)Work closely with internal stakeholders within Service Operations to drive projects to successful completion Analyze root cause Service Operations issues to determine gaps and put in place corrective actions Perform training for new systems and processes within Apple Care Write business requirements documents (systems requirements) for systems business enhancements Create deliver effective presentations to executives Analyze and revamp daily operational processes to enhance productivity Work closely with the internal process management team to ensure appropriate synchronization of efforts with business team Manage projects from cradle to grave, providing cost-benefit analyses and return on investment analyses, along with project status to the business Assist with scalability requirements for Apple Cares Operations organization Determine innovative ways to increase customer satisfaction Help assess appropriate tools for Apple Cares Materials Channel organizations Manage projects to assemble and update all process documentation for AppleCare Materials Channels Coordinate discussions that scope out systems requirements for the next 5-10 years in Apple Care Key Qualifications Supply Chain and or Channels Operations Experience (4-5 years)Experience in managing and leading Service Operations Business Projects Experience in gathering documenting requirements for an Operations Business Projects for either systems or process projects Experience in developing delivering a project status presentation to executives Supply Chain workflow design process mapping capability Strong leadership capabilities Experience using Supply chain systems such as SAP, APO, Agile, Oracle, or 09 is an asset Implementing Supply Chain or Channel software solutions is an asset Experience in forecasting, planning, inventory management, warehousing, and or channel repair related processes would be considered an asset. Consulting experience would also be an assetEducation4 year degree - Post-graduate degree a plus Additional Requirements APIC certification a plus Project management certifications a plus Domestic International travel as needed

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SYSMIND is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment without any discrimination. All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions. We promote and support a diverse workforce at all levels in the company.

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.