Business Analyst with CMDB

We at NJTECH are focused on hiring highly skilled professionals who are excited by the opportunity to make a true impact on their careers as well as on our clients' business. We power our clients success and drive our consultants career growth.

We are seeking an experienced and outstanding Business Analyst for one of our esteemed clients.

Job Title: Sr. Business Analyst with CMDB (Locals Only)

Duration: 4+ Months

Location: Austin, TX (Hybrid)

Description:

Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

The configuration manager oversees the configuration management process, as a key function within the IT Service Management team, ensuring all configuration items (CI) are accurately documented and maintained. This individual is responsible for establishing and maintaining the configuration management plan and coordinating with various IT teams to enforce CM practices. Their work involves defining configuration identifications, managing configuration changes, and conducting reviews & audits to ensure compliance with HHS agency policies and standards. The configuration manager must ensure that CM tools and resources are used effectively. They act as a bridge between operations, infrastructure, applications, and ITSM teams to guarantee that everyone is aligned with the CM strategy

CANDIDATE SKILLS AND QUALIFICATIONS

• Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices.
• Excellent problem-solving and critical thinking skills and a strong attention to detail.
• Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.
• Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives.
• Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements.
• 3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards.
• ITIL 4 Foundation certification.

NJTECH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NJTECH is a globally managed IT service, IT consulting and Business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers. Come, transform your career with us and be a part of our high-performing team.