Urgent Need Contract Role || CCAI Design and Implementation Engineer || in Long Island, NY (Onsite)

Hello,

My name is Chandan Kumar Patel and I am a Staffing Specialist at SYSMIND. I am reaching out to you regarding a job opportunity with one of our clients. If you're open to exploring this opportunity, please let me know a convenient time for a quick call, or feel free to reply to this email with your updated resume and availability.

Job Title: CCAI Design and Implementation Engineer

Location: Long Island, NY (Onsite)

Job type: Contract

Job Description:-

Design and build virtual agents using Dialogflow CX/ES for voice and digital channels.

Define NLU models, intents, entities, and conversation flows.

Develop webhook services using Google Cloud Functions or external services.

Integrate CCAI with platforms like Cisco UCCE/PCCE.

Use Google CCAI Platform or connectors to enable call handoff and escalation.

Configure, deploy, and maintain SBCs in enterprise contact center environments.

Create and manage SIP routing rules, SIP manipulation scripts, local and realm-based policies.

Ensure secure and optimized voice traffic flow between CCAI platforms.

Collaborate on SBC dial plan design, translation rules, and SIP signalling analysis.

Perform E2E call flow validation across CCAI, SBC, and contact center platforms.

Use tools like Wireshark, SBC logs, and Dialogflow test suites.

Leverage CCAI Insights for tuning bot performance and reporting.

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.