Senior IT Helpdesk Technician

Senior IT Helpdesk Technician

Job Summary

We are seeking a highly skilled and experienced Senior IT Helpdesk Technician to join our team. The ideal candidate will provide advanced technical support to end-users in a Windows environment, ensuring the smooth operation of IT systems and services. This role requires excellent problem-solving skills, a strong customer service orientation, and the ability to work independently and as part of a team.

Benefits Package:

401k, 401k Matching, United Healthcare Medical, Dental, Vision, Disability, Life, Paid Vacation Time Off

Key Responsibilities

• Provide advanced technical support to end-users for hardware, software, and network issues in a Windows environment.

• Troubleshoot and resolve complex technical issues related to Windows operating systems, Microsoft Office Suite, Microsoft Cloud, and other business applications.

• Manage and maintain user accounts, permissions, and access rights in Active Directory.

• Install, configure, and maintain desktop and laptop computers, printers, and other peripheral devices.

• Assist with the deployment and management of software updates, patches, and security configurations.

• Document and track all support requests and resolutions using the company's ticketing system.

• Collaborate with other IT team members to identify and implement improvements to IT processes and systems.

• Provide training and guidance to junior helpdesk technicians and end-users.

• Participate in IT projects and initiatives as required.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

• Minimum of 5 years of experience in an IT helpdesk or technical support role, with a focus on Windows environments.

• Strong knowledge of Windows operating systems (Windows 10+, Windows Server) and Microsoft 365.

• Experience with Active Directory, Group Policy, and network troubleshooting.

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills, with a customer-focused approach.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Server) are a plus.

Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and career advancement.

• Collaborative and supportive work environment.