W2 Only -- Senior Genesys Developer -- Charlotte, NC / Plano, TX (Onsite) - Local Only

Overview

On Site
Depends on Experience
Contract - W2

Skills

Genesys IVR
Genesys Cloud
Genesys Engage
Genesys products
Agile
JavaScript

Job Details

Main Skills:

Genesys IVR, Genesys Cloud, Genesys Engage, NICE, Genesys products (Pure Cloud, Pure Engage, Pure Connect), Java/Python/JavaScript, API.

Job Description:

  • 10+ years of development and Implementation experience with Genesys contact center solutions On-premises and Cloud
  • Configure and troubleshoot Genesys software and hardware components
  • Integrate Genesys with Third-party applications and Systems
  • Strong experience with Genesys Framework including IVR development /Scripting, Routing Strategy and Reporting
  • Working experience on Major Genesys and NICE platform upgrades
  • Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions
  • Experience with Genesys products (Pure Cloud, Pure Engage, Pure Connect)
  • Experience with call recording platforms (NICE, Genesys IR)
  • Experience with Genesys Cloud APIs, SDKs and development tools
  • Knowledge on Genesys Cloud security features
  • Proficiency with programming languages (Java, Python, JavaScript)
  • Excellent problem-solving skills
  • Strong and confident knowledge of Contact Center network topology
  • Coordinate with other tech partners like Avaya, network partners and product vendors
  • Knowledge in Siebel CRM Application Integration
  • Familiar with Agile methodologies and related processes.
  • Ability to arrange and write Design Documents.

Primary Skill: Genesys IVR

Secondary Skill: Cloud Computing

Tertiary Skill: Agile tools (Jenkins)

Required Qualifications: Genesys Cloud, Genesys Engage

Desired Qualifications: NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes)

Technical Skills:

  • JAVA
  • Python
  • JavaScript
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