Director, IT Services (Central and Northeast regions USA)

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Digital Transformation Solutions (DTS)

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN DTS, you solve challenges by creating innovative solutions.

• Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity's needs
• Work at the convergence of cross-channel UX, cloud, insightful data, IoT and mobility
• Empower companies to create new digital business models, enter new markets, and improve customer experience

About the Role

Lead sales & revenue generation for a $10M+ portfolio of strategic and high-growth potential Consumer/Retail accounts in the North America region.

The position will be responsible for key account management, building and nurturing senior executive relationships, seeding technology-driven initiatives, and delivering on account growth ambitions. This position requires meeting annual booking and revenue targets and executing long-term account expansion strategies in the North American region.

Ideal candidate will have hands-on experience in direct sales and a strong track record of having excelled in customer relationship management. The candidate will have to demonstrate an in-depth understanding of Consumer and Retail market segment trends.

Your Team

This position would be an individual contributor role and would report to the sector/vertical sales head.

What You Will Do

• Establish network and relationships within the Consumer/Retail segment with a proven ability to open doors and close deals.
• Strong understanding of Consumer/Retail technology value chain.
• Experience working with CXOs is highly preferred.
• Exceptional negotiation, presentation, and communication skills.
• Ability to travel as needed to meet clients, attend industry events, and drive business growth.
• Bachelor's degree in business, Sales, Marketing, or a related field (preferred but not mandatory).

What You Need To Be Successful

• Passion to build/nurture relationships with the clients
• Zeal to grow the business with never to die attitude
• Knack of identifying opportunities while meeting/speaking with the clients
• Think out of the box to navigate complex and muddy situations.

What You Need

• Bachelor of Engineering / Computer Science Engineering. MBA is an added advantage.
• 15-20 years of Industry experience with at least 10 years in sales / account management roles in the IT / Product engineering services organizations.
• Experience in working with "C" level/Sr Executive level contacts in these accounts.
• Good understanding of the Consumer/Retail sector.
• Good understanding of software development lifecycle and technology in areas like Software, Cloud, Data engineering, Analytics, AI/ML etc.
• Should have prior experience of selling digital engineering services and delivering to quotas.
• Proven Experience in account and customer relationship management
• Should be proficient in written and verbal communication. Should be capable of presenting proposals, offerings, solutions to customers. Should have good problem-solving skills and should be an excellent team player.

What is Nice to Have

• Program or project management experience for large complex Consumer/Retail company
• Technical expertise in various technology stack, Software Development, IoT, and Analytics/AI/ML
• Prior service delivery and vendor management experience

What Makes You Eligible

• Substantial experience in account mining and account expansion (5M+) in NA region.
• Demonstrable global / key account management best practices
• Strong network and referenceable connects, in Consumer/Retail sector.
• Experience of having worked with hyperscalers (Microsoft, AWS, Oracle, Google) and delivered joint solutions.
• Demonstrate innovative approach to grow sales pipeline.
• High energy and ambition to drive account / portfolio growth.
• Highly focused to drive customer satisfaction.
• Ability to collaborate effectively with internal and external stakeholders, across time zones.
• Willing to travel 75% of time within the US.
• Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• "Be Brilliant" employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

#LI-MN2

Salary Ranges:

$ 161,250 - $ 236,500

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.