Technical Support Engineer

Overview

On Site
Up to $30
Contract - W2

Skills

OS X
Data Link Layer
Google Chrome
Hardware Support
Conflict Resolution
Inventory
Computer Hardware
Microsoft Windows
Master Data Management
Physical Layer
Mobile Device Management
Problem Solving
Laptop
Provisioning
Management
Technical Support
Web Browsers
Tableau

Job Details

We are seeking a Technical Support Engineer with strong Windows 11 support experience and moderate MacOS knowledge. The ideal candidate will have L1 L2 troubleshooting expertise, excellent time management skills, and the ability to work independently while collaborating with the broader team.

This role involves providing in-person support, provisioning laptops (Windows & MacOS), troubleshooting applications, and managing hardware inventory.

Required Skills & Experience

  • Strong experience with Windows 11 laptop provisioning and support

  • Moderate MacOS support experience

  • Help desk and user support background

  • IDP experience (Okta preferred)

  • MDM experience (Jamf and/or Intune)

  • Strong troubleshooting and problem-solving skills

  • Excellent time-management and self-motivation

Roles & Responsibilities

  • Provide end-user support for Windows and MacOS laptops

  • Perform hardware support (laptops, monitors, peripherals)

  • User support and administration in Okta or similar IDP

  • Manage and support Intune and Jamf environments

  • Troubleshoot basic applications, including Tableau and in-house apps (with escalation path)

  • Support Chrome browser issues

  • Provision users and hardware

  • Manage stock inventory for hardware and peripherals

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Biztec Global LLC