767455 - Technical Support Analyst 4

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent

Job Details

Role : Technical Support Analyst 4 
Location: PETERSBURG VA  (Hybrid) Need candidate within 2hrs drivable distance
Job ID: 767455
Rate: $40/hr C2C
Interview Mode: In Person Only
Need Resume by 14th July

 
.Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems.  Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software.
SkillRequired / DesiredAmountExperience
Bachelor’s degree in an Information Technology related discipline – work experience may meet this requirement in lieu of a degree at the hiring manaRequired  
Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.Required  
General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.Required  
Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehensRequired  
Experience troubleshooting hardware and software –hands-on or from a service deskRequired  
Demonstrated skills in creating professional communications to users.Required  
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as neededRequired  
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issuesRequired  
Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC RefreshHighly desired  
Demonstrated success working as a team member and collaborating to achieve objectives.Highly desired  
Microsoft Office Specialist Certification -Associate or Above.Desired  
Knowledge of and previous experience with Virginia Information Technologies Agency (VITA)Highly desired  
Excellent project management skills and ability to manage multiple prioritiesDesired  
PC/Hardware experienceRequired  
Some level of desktop support experience and supporting a Windows 10environmentDesired  
Hardware/software troubleshooting experienceRequired  
 
Question 1Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?
Question 2Please list candidate's email address.
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