Application Development - Systems Architect

Overview

Remote
$70 - $75
Accepts corp to corp applications
Contract - Independent
Contract - 12 Month(s)
No Travel Required

Skills

Acceptance Testing
Management Agent
Quality Assurance
Service Level Management
ServiceNow
Root Cause Analysis
Enterprise Content Management
Migration

Job Details

Job Title: Application Development - Systems Architect IV (Contractor)
Request ID: 168299-1

Remote

Job Description

I. Technical Discovery and Design of Additional Tool consumption or complex new features.

1. Facilitate workshops to identify requirements for the integration of new tools or features into the ECM (ServiceNow) system.

2. Assist in translating requirements to user stories. Add user stories into the ECM product backlog for Comcast to implement in the future.

3. Develop a technical solution architecture design for integration of new tools or complex new features into ECM (ServiceNow) based on the requirements.

a) Conduct design workshops to determine:

(1) Dependencies, and critical options to support migration of the applications to ECM.

(2) Data requirements of ECM and which is required to support migration for the applications.

(3) Design of new ECM database table and data schema for the applications.

b) Capture the design for each Module in a technical design document.

4. Create the integration design between ECM system and the applications required backend systems to support migration of the applications.

5. Review technical designs for each application with stakeholders for approval.

6. Provide a weekly status update to stakeholders for design and discovery progress as needed.

II. Provide development resources to assist product owners and provide development and configuration of the ECM (ServiceNow) Platform; key activities:

1. Develop designs of assigned user stories or components based on the business requirements and current ECM Platform designs.

2. For assigned user stories, configure modules in the ECM Platform or build code as needed.

3. Conduct technical quality reviews and unit testing of the developed user stories.

a. Identify and address defects and performance problems resulting from the unit testing activities.

b. Demonstrate the developed user stories or functionality as requested.

III. Assist in user acceptance testing ("UAT") as requested.

IV. Support resolutions for defects identified in platform configurations of ServiceNow Core, modules or integrations; key activities:

a. Support mitigation activities for identified critical ("P0") to low priority ("P4") UAT defects and P0 and P1 platform production defects.

b. Act as level 3 support to resolve P0 and P1 defects that are identified as configured issues.

o If applicable, attempt to replicate the P0 and P1 defect in the Comcast QA environment.

o Document resolutions in user stories, for the ECM product backlog or immediate deployment as relevant.

o Perform a root cause analysis as requested for P0 and high priority P1 defects.

1. Developing and configuring new features for the Enterprise Case Management ("ECM") system in ServiceNow

2. Integrating applications into ECM; the below ECM ServiceNow modules are in scope for this program:

. Case management.

. Integrations.

. Service portal.

. Service catalog.

. Agent chat.

. Advanced work assignment.

. Interaction management.

. Agent workspace.

. Service level management.

. Reporting and analytics.

If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit.
About Us:
Since 2000, Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence.
Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.
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About Tri-Force Consulting Services Inc