IT Support / Field Technician

TEKsystems is seeking a IT Support Technician for the Denver/Aurora area to support out customer various locations in East Denver/Aurora Area.
SHIFT:

• Fri, Sat, Sun, Mon - 10 hours/day - Day Shift
• Training will be 2-3 weeks Mon-Fri, 8-5pm

Top Skills' Details
1. Endpoint Troubleshooting & Imaging - experience diagnosing and resolving issues with PCs, printers, kiosks, and mobile devices; strong skills in Windows OS imaging and hardware setup
2. Active Directory & Windows OS Support - familiarity with AD user/computer management and Group Policy; proficiency in Windows 10/11 environments
3. Structured Cabling & Infrastructure Support - hands-on experience with Ethernet and fiber cabling; ability to label, test, and document cabling installations
Compliance:

• Thorough background check, drug test and DMV check will be conducted

Job Description
The primary role of a IT Station Support Engineer I is to own and monitor IT services for a customer various locations in Denver area. This responsibility includes the investigation and resolution of reported endpoint, telecommunications, and network devices' connectivity issues unique to the airline industry. The Station Support Engineer I, based on knowledge and skills, will also assume ownership of station projects and service requests that include computer and operating system technical problems, approved software installations, deployment of desktop hardware, and end-user support. In this role, the engineer will directly work with other airline personnel, airport management, and vendors as part of their daily activities, and will be expected to evaluate cost-effective solutions to fly to a location, prioritize issues, and manage an on-time travel schedule.
Essential Functions
Perform deployment, maintenance, troubleshooting and repair of endpoints to include printer, workstation, laptop, tablet, cellphone, kiosk, network, VoIP, and air-to-ground radio devices
Perform technical investigations, process, and root cause analysis to resolve complex IT issues that impact operations at training and support facilities, warehouses and branch offices
Perform configuration, deployment and troubleshooting of Windows OS, iOS, and macOS nodes
Provide hands-on support for technology maintenance, backups, computer imaging, Win OS, iOS, and software installations and removal, operating system updates, upgrades, and restores
Provide hands-on support for implementing, testing, labeling, troubleshooting, and documenting low-voltage Ethernet and fiber optics cabling
Perform administration of Active Directory including Organizational Units and Objects management, user accounts, computer accounts, security groups, and Group Policy
Build a relationship with business leadership and collaborate with business partners and vendors to ensure alignment of IT operations and meet expectations of business objectives
Perform site surveys and develop implementation plans for mid-size infrastructure projects to support all IT components for airport openings, closings, and modifications
Work cross functionally with internal and external IT departments, customer facing business units, facilities, and external vendors to complete project deliverables on time
Track projects and service tickets via ticket management platforms, e-mails, and phone
Assist in Business Continuity planning and support Disaster Recovery operations on the field
Document the location and interconnection of IT equipment at airports using Microsoft Visio
Develop and implement IT and business processes to ensure standardization across locations
Ensure adherence to IT standards, security policies, and corporate compliance regulations
Other Functions
Adhere to documented change management processes to protect the integrity of the production environment
Work with external vendors and partner support as needed to monitor and improve service
Work with vendors and airport authorities to execute pre-defined cable plans and ensure adherence to IT standards for placement, labeling, termination, and location.
Manage service ticket loads and ensure that response time SLAs are met.
Recommend and research new end user technologies.
Other duties as assigned
Qualifications
CompTIA A+ or Network+ Certification (Required)
Microsoft Certified Professional, or equivalent experience
Troubleshooting knowledge of LAN and WAN technologies
1+ years' experience supporting Active Directory
3+ years' experience supporting Microsoft Windows 10 Operating systems, and above
3+ years' experience supporting network devices e.g., Wireless Access Points, Switches, Routers
3+ years' experience with PC hardware, printers, and software deployments
Fiber Optic Technician, High Voltage Safety, or Low Voltage Certification a plus
Associate's degree: 3+ years of related IT experience and education considered in lieu of degree
Knowledge, Skills, and Abilities
High aptitude for learning modern technologies
High aptitude for troubleshooting workstations' hardware and software
Experience with structured cabling implementations, to include IEEE 802.3 Ethernet and Fiber
Experience with Wireless Access Point (WAP) 802.11 configurations and implementations
Experience with Wired and Wireless CCTV security camera systems. AXIS Certification, a plus
Experience with workstation and network equipment cable management
Detailed-oriented IT professional with robust security practices
Experience with incident management tracking systems
Ability to facilitate a climate of cohesiveness, cooperation, and teamwork
Ability to adapt to new, different, or changing situations
Ability to schedule activities and set priorities to meet deadlines and carry out goals
Basic knowledge of the airline industry is helpful
Excellent social skills; ability to build rapport easily
Ability to work autonomously
Equipment Operated: Standard office equipment and networked devices, including laptops, printers, routers, and switches
Work Environment

• Office environment, adequately heated and cooled
• Flexible work schedule that may include nights, weekends, and holidays
• Travel up to 70% of the time may be needed, including travel overnight.
• 24/7 on-call work may be required
• Physical Effort
• Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.

Additional Skills & Qualifications
- Ability to work autonomously and manage priorities independently
- Strong interpersonal and rapport-building skills
- Adaptability to changing environments and priorities
Nice-to-haves:
- Experience with macOS, iOS, and mobile device support
- Fiber Optic Technician or Low Voltage Certification
- Familiarity with CCTV systems (AXIS certification a plus)
- Prior experience in airline or airport IT environments
- Background in service desk or help desk support
- Experience with Visio for network documentation
- High aptitude for learning and adapting to new technologies
- Safety-conscious and detail-oriented mindset
Pay and Benefits
The pay range for this position is $24.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Denver,CO.
Application Deadline
This position is anticipated to close on Oct 16, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.