ServiceNow Architect/Information Technology Systems Architect

Overview

Remote
Depends on Experience
Full Time
No Travel Required

Skills

FedRAMP
ServiceNow
TOGAF

Job Details

Job Title: ServiceNow Architect / Information Technology Systems Architect

Location: [Remote]
Employment Type: [Full-time / Contract / W2 / 1099]

Job Summary:

We are seeking a highly skilled ServiceNow Architect / IT Systems Architect to lead the design, development, and implementation of enterprise-wide solutions on the ServiceNow platform. The ideal candidate will have hands-on experience in ServiceNow architecture, integrations, and ServiceNow modules such as ITSM, ITOM, HRSD, and CMDB. This role requires both strategic thinking and strong technical expertise to align ServiceNow capabilities with business goals.

Key Responsibilities:

  • Serve as the lead architect for ServiceNow platform strategy, design, and architecture.
  • Develop and maintain a scalable and secure ServiceNow architecture.
  • Work closely with stakeholders to gather requirements and translate them into architectural solutions.
  • Lead the design and implementation of ServiceNow modules (e.g., ITSM, ITOM, CSM, HRSD).
  • Ensure compliance with enterprise architecture standards and security policies.
  • Provide guidance on integrations with third-party tools and data sources.
  • Conduct architectural reviews and performance optimizations.
  • Oversee and mentor development teams on best practices, standards, and frameworks.
  • Support upgrade planning, platform governance, and release management.
  • Document architectural designs, technical configurations, and workflows.

Required Skills and Qualifications:

  • Bachelor s degree in Computer Science, Information Systems, or related field.
  • 7+ years of IT systems architecture experience.
  • 5+ years of hands-on experience with ServiceNow platform.
  • Strong understanding of ServiceNow architecture, data models, APIs, and integration capabilities.
  • Experience with ServiceNow modules: ITSM, ITOM, HRSD, CSM, CMDB, Discovery.
  • Expertise in scripting (JavaScript, Glide), UI Policies, Business Rules, Workflows.
  • Strong understanding of Agile methodologies and ITIL practices.
  • Excellent communication and stakeholder management skills.

Preferred Certifications:

  • ServiceNow Certified System Administrator (CSA)
  • Certified Implementation Specialist (CIS) in one or more modules
  • Certified Application Developer (CAD)
  • Certified Technical Architect (CTA) or Master Architect (CMA) (highly desirable)

Nice to Have:

  • Federal IT systems experience (IRS, HHS, DoD, etc.)
  • TOGAF or other architecture certifications
  • Experience with cloud platforms (AWS, Azure, Google Cloud Platform)
  • Familiarity with FedRAMP and compliance frameworks
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