Incident Management and Problem Management

Overview

Hybrid
$100,000 - $120,000
Full Time

Skills

ITIL
IT Service Management
Finance
ServiceNow
Splunk
Incident Management
IT Infrastructure

Job Details

NO SPONSORSHIP

Incident Management and Problem Management

Preference is that you have some infrastructure background. 3-5 years experience.

Salary: $100-$120k + 15% Bonus

LOCATION: CHICAGO, IL

3 days onsite, hybrid

5 years IT service management, 3 years incident management, financial experience ITIL framework ITSM tools ServiceNow infrastructure networks cloud servers etc. Splunk incident management

The Incident Manager is responsible for leading the end-to-end incident management process in accordance with the ITIL framework. This role focuses on the rapid restoration of normal service operations following an unplanned interruption or reduction in service quality. The ideal candidate must have a deep understanding of IT infrastructure, strong communication skills, and the ability to operate calmly and decisively under pressure, especially in a fast-paced and highly-regulated financial services environment.

Qualifications:

5+ years in IT Service Management, with at least 3 years in Incident Management in a financial enterprise.

Expertise in the ITIL framework and ITSM tools (ServiceNow)

Broad knowledge of ServiceNow

Broad technical understanding of enterprise infrastructure (networks, cloud, servers, etc.).

Experience with monitoring and alerting tools (e.g., Splunk).

Bachelor of Science in Computer Science or a related discipline or an equivalent combination of education and work experience

3+ years of experience in Incident management

ITIL v4 Certification

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.