Overview
On Site
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Contract - 3+ mo(s)
Skills
Service Desk
Computer Hardware
Tablet
Laptop
Microsoft Windows
Printing
Operating Systems
Identity Management
Provisioning
Password Management
Active Directory
Documentation
Database
Incident Management
Change Request Management
Knowledge Management
IT Consulting
Staff Augmentation
Information Technology
Insurance
Life Insurance
SANS
Job Details
Service Support Analyst- Junior
Hybrid
About the Job
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Hybrid
About the Job
- Duration: 3 Month Contract (possibility of extension)
- Location: - Hybrid: Charlotte, NC
- Pay rate: Hourly, depending on experience
- Job ID: 766516
- The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.
- Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
- Perform First Contact Resolution (FCR)
- Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
- Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
- Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
- Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
- Paid Holidays/Paid Time Off (PTO)
- Medical/Dental Insurance
- Vision Insurance
- Short Term/Long Term Disability
- Life Insurance
- 401 (K)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.