Job Responsibilities: - Acts as a liaison between technical staff and business owners.
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- Contributes advanced knowledge in formulating systems scope and objectives relative to the organization's business plan and user requirements, process flow definitions and functional specifications.
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- Documents requirements and formulates test plans with QA and other partner groups prior to requesting business user testing.
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- Coordinates with users to determine and document business and user requirements, process flow definitions, and functional specifications.
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- Responsible for document repositories, maintenance and updates of project documentation library.
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- Leads project team with gaining business user acceptance.
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- Reviews progress and evaluates results for accuracy and efficiency.
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- Around 4+ years experience working on Salesforce Marketing Cloud as a Consultant or BA
- Knowledge of the overall SFMC suite and able to guide customers to the right solution
- Understanding of Salesforce Core Clouds and how they can be integrated with SFMC
- Worked closely with stakeholders & decision makers to gather requirements and work with end users
- Able to document technical specifications and design technical solutions from requirements
- Knowledge of AMPscript, HTML, CSS & JavaScript
- Salesforce Marketing Cloud Certificates: Email Specialist; Marketing Cloud Intelligence (Optional)
List of programs, software, tools, or systems you resource will use: - Salesforce, JIRA, Teams, MS Office, Confluence, LucidChart
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