Applications Administrator (Limited-Term)

Southern California Association of Governments (SCAG) is seeking an Applications Administrator (Limited-Term) to support our Application Development and Support department in providing essential Enterprise Resource Planning (ERP) and enterprise systems support during a major transition initiative. This role focuses on administering and providing basic support for various systems platforms, while also assisting with report development. Working closely with senior staff, the Applications Administrator will troubleshoot and replicate user issues, contribute to incident resolution, and maintain accurate technical documentation, including configuration guides and user manuals. This position will also monitor system performance, assist with user support, and participate in cross-departmental coordination to ensure the smooth operation of SCAG s enterprise applications during the ERP transition. If you are a technically skilled and detail-oriented professional and would like to grow your expertise in enterprise systems in a collaborative environment, this may be the position for you!

This position is eligible to work remotely from a location based within the SCAG region and is expected to be in the office at least 1 day per quarter for IT division meetings, and on occasional and/or ad-hoc days, at the discretion of management and business needs.

The Application Development & Support department is responsible for many of SCAG's core technology systems and is involved in multiple SCAG initiatives. The team develops, manages, tests, supports, maintains, and consults on applications including region shaping metropolitan planning systems, operationally focused finance and support systems, and public facing information sharing systems. Some of the current applications and technologies used include Microsoft Great Plains (GP), WorkPlace, Enterprise BI, Microsoft CRM, custom Inter-Government Review (IGR), custom Finance Management Systems (FMS), Microsoft Dynamics 365, ESRI ArcGIS, ArcGIS Online, ServiceNow, Microsoft SQL Server, SQL Server Reporting Services (SSRS), and SQL Server Integration Services (SSIS).

WHO WE ARE

As a mission-driven organization, SCAG is committed to attracting and retaining talent who embody SCAG s values. SCAG's workforce is passionate and committed to innovation that improves the quality of life for all Southern Californians. When you join SCAG, you can expect a culture where collaboration and teamwork is fostered.

WHAT WE BELIEVE

MISSION
To foster innovative regional solutions that improve the lives of Southern Californians through inclusive collaboration, visionary planning, regional advocacy, information sharing, and promoting best practices.

VISION
Southern California's Catalyst for a Brighter Future.

SCAG CORE VALUES

• Be Open:Be accessible, candid, collaborative and transparent in the work we do.
• Lead by Example:Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
• Make an Impact:In all endeavors, effect positive and sustained outcomes that make our region thrive.
• Be Courageous:Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.
• Cultivate Belonging: Embrace differences, foster equity, champion inclusion, and empower all.

In this role, you can expect to:

• Provide support for Enterprise Resource Planning (ERP) and other enterprise systems by leveraging administration experience to learn and deliver basic application support for Microsoft Great Plains (GP), Workplace, Finance Management System (FMS), Power BI, and other platforms as needed.
• Create, configure, maintain, and support dashboards, reports, system notifications, and implements required updates or changes.
• Provide technical and application support to end users, including system setup and orientation, troubleshooting, issue tracking, and coordinating with vendors or consultants as needed.
• Work closely with senior staff to troubleshoot and resolve complex technical issues.
• Monitor application performance, identify root causes of reoccurring issues, and support issue resolution efforts
• Update and maintain comprehensive application documentation, including user manuals, technical specifications, and configuration guides.
• Perform other duties as assigned.

What you ll bring to this role:

A typical way to obtain the required qualifications would be with 3 years of experience working with supported configurable applications and a bachelor s degree in a relevant field.

Any combination of training, education, and experience that would provide the required knowledge, skills, and abilities may also be considered.

We ll be a great match if you also have:

• Experience with Microsoft technologies and ERP systems.
• Hands-on experience with SQL databases and solid understanding of programming fundamentals
• Experience creating reports and dashboarding using Power BI or SQL Server Reporting Services (SSRS) reports.
• Familiarity with enterprise application and support, including ITIL best practices, system setup, configuration, troubleshooting, and documentation.
• Skill in troubleshooting ERP-related user issues.
• Excellent written and verbal communication skills with the ability to translate technical concepts for non-technical stakeholders.
• Strong organization, time management, and collaboration skills to support cross-departmental coordination.
• Ability to learn new applications and workflows quickly.
• Exceptional attention to detail and commitment to documentation accuracy.

Supplemental Information

Please note, this posting will remain open until September 1, 2025, with the first application review taking place on August 18, 2025. Interested applicants are strongly encouraged to apply prior to that date. We anticipate interviews for this position will be held in five weeks.