Overview
Hybrid
$25 - $29
Contract - W2
Contract - 6 Month(s)
No Travel Required
Skills
helpdesk
mobile
outlook
troubleshooting
Job Details
- Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.
- Enters complete and accurate information into contact tracking database and follows up with customer as needed to provide total ticket ownership.
- Utilizes knowledge management tools to help resolve client issues.
- Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements.
- Assists customers in performing basic software installations.
- Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems.
- Escalates trends and outages as needed to leadership and for Service News postings.
- Manages time in customer contact center setting and documents time via activity codes.
- Utilizes required activity codes to provide awareness of non-phone related activities.
Skills:
- Basic technical knowledge of the following: Installing, troubleshooting and maintaining computer hardware and software
- Basic technical knowledge of the following: operating systems (OS), mobile devices, networking, business applications and security products
- Available to work non-standard shifts including nights, weekends and some holidays Very strong written and oral communication skills Strong analytical and problem solving skills
- Maintaining a professional demeanor at all times as they will be handling calls from various levels
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.