Help Desk Service Representative

Overview

On Site
Full Time

Skills

Help Desk
Application Support
Problem Solving
Training And Development
Software Security
Regulatory Compliance
Policies and Procedures
Reporting
Communication
Computer Troubleshooting
Information Technology
Technical Support
Information Systems
Computer Science

Job Details

Duties: Responsible for providing application support and troubleshooting for bank employees, including problem resolution and employee training for the software and equipment the bank employs. This position also replaces and upgrades equipment, assists with software updates, and helps to maintain a secure computing environment including but not limited to: password resets, security requests, application security review. Must also insure compliance with operating policies and procedures and efficiently report accurate information to staff and supervisor including reports.

Skills: Excellent communication and computer troubleshooting skills. A thorough understanding of basic and advanced computer applications and systems operation knowledge required.

Experience: 1-5 years of related Information Technology/Help Desk experience preferred but not required.

Education: 2 or 4 year degree in computer information systems or computer science preferred.
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