Multiple Customer Support Technician role Local to FL

Role Skills, Experience and Add l Considerations Matrix

Skill Matrix

Candidate Years of experience

High School Diploma or equivalent

1 to 2 years of Customer Call Center work experience. 1 year of computer software, account password reset, and network connection troubleshooting work experience a plus.

Provide support for customers remotely with password or access issues

Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.

Support customers in ISA Utility with role assignment, account activation, and password reset

Maintain up to date customer and technician information in ITSM ticketing system

Manage incoming requests from customers and generate ticket in ITSM ticketing system for resolution or escalation to additional IT teams

Work with the team to maintain central hub of communications for the agency

Role Skills, Experience and Add l Considerations Matrix

Skill Matrix

Candidate Years of experience

Bachelor s Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience

Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment

Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments

Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware

Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment

Ability to plan, organize, manage and track projects

Ability to communicate effectively both verbally and in writing

Ability to read, understand, and comply with the department's policies

Candidates participating in any interviews/screenings with DSIG or our clients are strictly prohibited from using third-party tools, including but not limited to AI tools, search engines, or proxy interviewers, to assist them during the interview process. Any violation of this condition will be considered a breach of integrity and may result in the immediate disqualification of the candidate from the hiring process. Candidates must confirm their agreement to this condition prior to proceeding with any DSIG or DSIG Client interview/screenings.

All work associated with this role must be performed within the United States. Remote work conducted offshore or while traveling outside the U.S. is strictly prohibited. Any work performed outside the U.S. will be deemed non-billable and may lead to the termination of the consultant s engagement. Candidates must confirm their agreement to this condition.

This position is a full-time commitment, and the consultant is prohibited from engaging in any secondary employment or holding competing roles while assigned to this project. Any violation of this condition, including the acceptance of additional employment, may result in immediate termination of the assignment. Candidates must acknowledge and agree to this exclusivity as a condition of their engagement.

DSIG Candidate Submission Information

Candidate Full Legal Name:

Email Id:

Contact Phone Number:

Attach Copy of Driver s License or Work Auth (to verify legal name)

Current Base Location (City, State)

Willing to relocate to this job location (Y/N):

Name of Current Company/Employer:

Name of Current Company/Employer Contact:

Email of Current Company/Employer Contact:

Work Authorization Status, With Expire Date:

Birth Month & Day (MM/DD) No Year

Last 4 digits of Social Security #

Availability to join (Immediate, 1-Week, 2-Week, Other):

LinkedIn Profile URL (if any)

Is the candidate interested in similar roles at other locations (Y/N)

Availability for short DSIG video screening in next 24-48 hours (Required)

Today:

• Timeslot 1:
• Timeslot 2:

Tomorrow:

Timeslot 1:

Timeslot 2: