Overview
On Site
$$55/hr on C2C or $50/hr on W2
Accepts corp to corp applications
Contract - W2
Contract - 6 month(s)
Skills
Salesforce
JavaScript
HTML
Data Management
CSS
PowerPoint
Communication skills
project coordination
Confluence
reporting tools
analytical skills
Microsoft Excel
organizational skills
Microsoft Word
interpersonal skills
Microsoft Dynamics
CRM administration
Oracle Service Cloud
Intelligent Advisor
Trello
campaigns
surveys
Project management software (Jira
Asana)
Job Details
Job Title: Oracle Cloud CRM Administrator
Location: Atlanta, GA
Interview: WebCam/In-person
Local Candidates Only
Job Description:
CRM Administration- Configure and maintain CRM settings, user profiles, dashboards, workflows, message templates, surveys, campaigns, databases, and permissions.
- Assist in testing and verification for internal custom code and vendor software releases, patches, and add-ons.
- Collaborate with Contact Center and Business Analyst teams to identify operational improvements, enhancements, and system customizations.
- Coordinate with technical leads, developers, DBAs, and system administrators to ensure CRM system availability and execute business continuity plan testing.
- Manage data integrity including imports, migrations, integrations, and data cleanup.
- Provide application administration, troubleshooting, and technical support for IT applications and systems (including change control, code migration, application security, performance, and availability).
- Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.
- Coordinate project timelines, deliverables, and resources across multiple teams.
- Maintain project documentation such as BRDs, test plans, test results, project plans, and meeting notes.
- Schedule and facilitate project meetings to ensure timely updates and issue resolution.
Minimum Qualifications:
- 2-3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar).
- 1 2 years of experience in project coordination or project management
Preferred Qualification:
Prior public sector experience.
Required/Desired Skills:| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Proven experience with CRM administration and administering CRM systems such as Oracle Service Cloud, Salesforce, Microsoft Dynamics or similar. | Required | 3 | Years |
| Project management or project coordination experience is a must. | Required | 2 | Years |
| HTML, CSS and Javascript experience. | Required | Years |
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