Senior Amazon Connect Developer or Amazon Backend Developer

  • Dallas, TX
  • Posted 5 hours ago | Updated 5 hours ago

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
50% Travel

Skills

Amazon DynamoDB
Amazon Kinesis
Amazon Lambda
Amazon Web Services
Analytics
Backend Development
Amazon S3
Generative Artificial Intelligence (AI)
Interactive Voice Response
Node.js
Python

Job Details

Job Title: Senior Amazon Connect Developer or Amazon Backend Developer

Duration: Dallas TX Based Only (Attend the office 3 days/week)

We can consider backend Developer with NodeJS and AWS experience , even if they don t have experience with Amazon Connect. We ll provide training on Amazon Connect as needed.

Role Summary:

As a Senior Amazon Connect Developer, you will lead the design, development, and optimization of cloud-based contact center solutions using Amazon Connect and its ecosystem. You ll serve as a technical owner for voice architecture, IVR/contact flows, CTI integrations, and analytics, often collaborating with cross-functional teams including CRM, data, and infrastructure.

Key Responsibilities:

Architecture & Design

  • Own the technical roadmap for Amazon Connect implementations.
  • Design scalable, secure, and resilient contact center solutions.
  • Lead migration from legacy platforms (e.g., Genesys, LivePerson) to Amazon Connect.

Development & Integration

  • Build and maintain contact flows, Lex bots, routing strategies, and call recording/transcription.
  • Integrate Amazon Connect with platforms like Salesforce, ServiceNow, and custom CRMs.
  • Develop event-driven services using AWS Lambda, EventBridge, Kinesis, DynamoDB, and API Gateway.
  • Implement GenAI-powered solutions using Amazon Bedrock, OpenAI, or LangChain.

Operations & Support

  • Provide production support and participate in on-call rotations.
  • Conduct root-cause analysis, post-mortems, and incident response.
  • Establish observability with SLIs/SLOs, dashboards, and automated alerts.

Leadership & Collaboration

  • Mentor junior developers and guide cross-functional teams.
  • Collaborate with network/security teams to ensure QoS, IAM, and compliance.
  • Deliver self-service reporting tools for operational leaders.

Required Skills & Qualifications:

  • Experience:
  • 5 10+ years in telephony/contact center or strong AWS backend development.
  • 3+ years hands-on with Amazon Connect is preferable.
  • 3+ years hand on AWS backend development
  • 2+ years with Salesforce Service Cloud Voice (preferred).
  • Willing to train a strong candidate on Amazon Connect
  • Technical Expertise:
  • Deep knowledge of Amazon Connect: contact flows, CTRs, Contact Lens, outbound, call recording (Preferred)
  • Proficiency in AWS services: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, IAM.
  • Experience with JWT, OAuth/SAML, REST/GraphQL APIs.
  • Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation.
  • Tools & Frameworks:
  • Terraform, CloudFormation, Git, CI/CD pipelines.
  • GenAI tools: Amazon Bedrock, OpenAI, LangChain.
  • CRM integrations: Salesforce, ServiceNow.
  • Soft Skills:
  • Strong communication and stakeholder engagement.
  • Ability to lead cross-functional initiatives and mentor peers.

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