Overview
Remote
On Site
Hybrid
Depends on Experience
Contract - W2
Contract - Independent
Skills
microsoft teams voice
teams phone system
cisco webex contact center
Job Details
Seeking a talented Voice Engineer to drive and support our migration from legacy PBX platforms to enterprise-grade Microsoft Teams Phone and Cisco Webex Contact Center environments. This role involves full lifecycle delivery (build/run) of new voice sites and infrastructure, in addition to administration, troubleshooting, and optimization. Apply today!
Work model:
- Open to On-Site, Hybrid, and Remote
What you will do:
- Implement and support the client's migration to Microsoft Teams Phones and Cisco Webex Contact Center
- Own the migration process from legacy PBX systems, including planning, deployment, testing, and troubleshooting
- Deploy and manage Teams Phone solutions, including Direct Routing, Operator Connect, Calling Plans, and device integrations
- Collaborate with network, infrastructure, and application teams to ensure seamless telephony, data, and IT integration
- Provide Tier 2/3 support for enterprise voice platforms, resolving issues quickly and minimizing service disruption
- Document designs, configurations, troubleshooting procedures, and architectural standards
- Work closely with vendors, internal clients, and external partners throughout the build and run phases
- Champion system reliability, quality, and compliance, proactively identifying areas for optimization
What you will need to be successful:
- Experience deploying and supporting Microsoft Teams Voice, Teams Phone System, and Cisco Webex Contact Center
- Solid understanding of SIP, RTP, PSTN connectivity, SBCs, and unified communications protocols
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.